2/10 Poor
Aug 20, 2024
The overall experience was disappointing. To begin with, there was no hot water for several days. Even though it was hot and humid in Mexico City, a hot shower should have been a basic expectation.
The power outage made things worse by shutting down the elevator. Being stuck on the 5th floor, combined with the city’s altitude, was far from pleasant.
The room lacked A/C, forcing us to sleep with the sliding door open. Unfortunately, people were smoking on the terrace and stomping above us until 1 a.m., which aggravated my allergies.
We reported all of this to the staff, but nothing was done to address the issues.
Joshua
Joshua, 4-night romance trip
Verified Expedia guest review