2/10 Poor
Dec 18, 2024
The hotel stay was unacceptable. The room was not cleaned for two days, despite my complaint after the first night. The sink was clogged and remained unfixed. Maintenance was severely lacking, and a noisy bathroom vent disrupted my sleep. The management was unresponsive—I waited two days to speak with the manager, who showed no concern, took no responsibility, and offered no compensation. This experience was far below any reasonable standard, let alone that of a '4-star' hotel. A truly disappointing and poorly managed establishment.
Daniel
Daniel, 7-night family trip
Verified Hotels.com guest review