4/10 Fair
Aug 11, 2017
Not disabled friendly and not too friendly overall
This is a reasonably nice place and when we first arrived we were quite impressed with the appearance and the location high up on the hill above the town but when we headed to the reception area we were greeted by the most unfriendly woman. A woman in her mid 40s (Frau Svetluse) spoke to me in German and told us we were much too early to check in and had to return at 2 pm. She also assured me we had a room that would work with my disability (I walk with crutches). She basically chased us off. When we returned we worked with a very nice young man who spoke some English and indeed told us that the room would not work for us since it had no shower and from what we could understand had an inaccessible tub. He found us another room which had a shower but very difficult for me to access and a toilet that no disabled person could ever use. But the worse things was when he told us there was no elevator to the pool or sauna and one had to walk up and down two large flights of stairs to access the major and really only amenity at the hotel. This resort is totally inaccessible to anyone who is disabled and is difficult if you only speak English as most of the staff do not speak English and only a few speak German. Until an elevator is added to the pool and spa I would avoid this place. They also need to have the staff learn a little more English or even German if they want to attract more than Czech and Russians which seemed to populate the resort.
Leslie
Leslie, 2-night romance trip
Verified Hotels.com guest review
