6/10 Good
Nov 3, 2024
No hot water for showers in the evenings!
Great location and nice clean simple accommodation. We were unable to use remote control and TV and this was sorted for us promptly. A panel on one of the steps came loose, this was sorted with duck tape. Staff at reception were attentive, cheerful and helpful.
I cannot say the same for the management! There was no hot water available in the evenings on all 3 days of our stay. This definitely impacted our stay in Budapest as after long days exploring the city we were unable to shower before going to bed! The manager investigated our complaint and could not explain why there was no hot water stating that he could not see the problem.
However, there was a problem; there was no hot water! Unless you call the emergency telephone number after 7pm, nothing can be done as reception closes at 7pm. I e mailed reception every evening to inform them that there was no not water.
I have to say that I was disappointed that nothing was actually done, even a visit from the manager, the offer to change our room or a discount for the issue of not having hot water would have been nice! The reception staff assured me that someone would be in touch with me regarding this issue, but sadly no-one has been in touch!
Unfortunately we will not be staying at Walk Inn Vaci 78 again!
Neetu
Neetu, 3-night family trip
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