Upon our arrival, our experience was completely unacceptable. We waited hours to get into our room only to discover a wet floor dripping from the ceiling over the toilet (surely they knew but gave us the room anyhow). We alerted staff and then waited a long time to find out we could not be accommodated with a functional clean room. We were told they'd take care of us however, to no avail. We were told a hotel 800 meters away could not accommodate us but decided to call directly and they took our reservation. We felt we were lied to.
We booked Pharmacy Guest House due to its 9.6 "Exceptional" review. The toxic odor in the common area toilet mode us nauseous, the amenities sparse and based on the rating program, perhaps Expedia needs to be reevaluated. All in all, it was a terrible experience and because of such, we were late for pre-purchased tickets to an area attraction we had expressly come to Coimbra to visit. We left the property and made other arrangements on the fly.