Not a hotel for frail or mature people, for hot weather or for anyone concerned about safety. There is no operating elevator. It is 70+ steps up the stairs to a spartan but clean room on the 4th floor. No help with luggage. The air conditioning did not work and I guess not just for us -the evidence suggests the people before us had no A/C either. It was unbearably hot, but opening the window meant intolerable noise. But too bad, because no technical help was available to fix it. And no willingness to offer an alternative room, though an intolerably noisy fan was offered the 2nd night. Worse, the automatic lighting did not work when climbing down the stairs, a true safety issue. But nothing to be done, no technician was available for that either. These are totally unacceptable conditions for a hotel as expensive as this one. The staff were polite but unable or unwilling to do anything about the utterly unsatisfactory experience in this hotel. The management reply to our complaint was simply unresponsive. Do not stay in this hotel, despite its great location. There are others in the old Port of Marseille. They might live up to their advertising.