The hotel is located across the central train station in Bordeaux (Saint Jean), a great location with easy access to public transportation. The day I checked in, it was incredibly hot, humid, and very uncomfortable. We were greeted by a very courtious receptionist (can't remember his name). He was very kind, hospitable and helpful. Unfortunately, the hotel is not air-conditioned. However, the receptionist helped us by brining in a fan, a cooler, and privided complementary drinks. Thank you for the great service