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Alua Tenerife

4.0 star property
Family-friendly hotel with 3 restaurants, near Garden Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alua Tenerife

Exterior
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Pool
  • Non-smoking
  • Gym
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Children's pool
  • Pool bar
  • Spa services
For families
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Refrigerator
  • Private bathroom
  • Television

Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchen
Refrigerator
Smart TV
Renovated in 2021
Separate bedroom
  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Pool View (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room, Pool View (1 Adult)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 344 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (2 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Smart TV
Renovated in 2021
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchen
Refrigerator
Smart TV
Renovated in 2021
Separate bedroom
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club, 2Adults + 2Children)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club, 2Adults + 2Children)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Smart TV
Renovated in 2021
  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Ocean View (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (1 Adult)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 344 sq ft
  • Ocean view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (3 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Smart TV
Renovated in 2021
  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Family Apartment, 1 Bedroom (My Favorite Club) (1 Adult)

Highlights

Balcony
Separate sitting area
Air conditioning
Kitchen
Refrigerator
Smart TV
Renovated in 2021
Separate bedroom
  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room (3 Adults)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 344 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for My Favorite Club Suite (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (3 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for My Favorite Club Suite (2 Adults+2 Children)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (2 Adults+2 Children)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room (1 Adult)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 344 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Pool View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room, Pool View (2 Adults)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for My Favorite Club Suite (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (2 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Twin Sofa Bed and 1 Queen Bed

View all photos for Double Room, Ocean View (My Favorite Club) (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 1 Double Sofa Bed

View all photos for My Favorite Club Suite (2 Adults)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (2 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Suite (3 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
  • 431 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room, Ocean View (My Favorite Club) (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (2 Adults)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room (2 Adults)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (3 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Suite (3 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Double Room, Ocean View (My Favorite Club) (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (3 Adults)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room, Ocean View (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (2 Adults)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for My Favorite Club Suite (1 Adult)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (1 Adult)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Suite (2 Adults + 2 Children)

Minibar, in-room safe, desk, blackout drapes

Suite (2 Adults + 2 Children)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Pool View (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Standard Double Room, Pool View (3 Adults)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Suite (1 Adult)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
  • 431 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Suite (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Suite (2 Adults + 1 Child)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
  • 431 sq ft
  • Sleeps 3
  • 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Double Room, Ocean View (3 Adults)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (3 Adults)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Pool View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Pool View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
  • 344 sq ft
  • Sleeps 3
  • 1 Twin Bed OR 1 Double Sofa Bed

View all photos for Suite (2 Adults)

Minibar, in-room safe, desk, blackout drapes

Suite (2 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
  • 431 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for My Favorite Club Suite (3 Adults)

Minibar, in-room safe, desk, blackout drapes

My Favorite Club Suite (3 Adults)

Highlights

Balcony
Separate sitting area
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
  • 431 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Double Room, Ocean View (2 Adults + 1 Child)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (2 Adults + 1 Child)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
  • 344 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 1 Double Sofa Bed

Double Standard

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Hair dryer
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 1 Double Sofa Bed

View all photos for Double Room, Ocean View (My Favorite Club) (1 Adult)

Minibar, in-room safe, desk, blackout drapes

Double Room, Ocean View (My Favorite Club) (1 Adult)

Highlights

Balcony
Air conditioning
Refrigerator
Smart TV
Renovated in 2021
Blackout drapes/curtains
Private bathroom
Bathrobes
  • 344 sq ft
  • Sea view
  • Sleeps 1
  • 2 Twin Beds

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8.4 out of 10, Very Good, (435)
The price is $136
includes taxes & fees
$127 per night
Jan 8 - Jan 9, 2025
Hotel Puerto Palace
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About the neighborhood

Map
C. Antonio Ruiz Alvarez 7, Puerto de la Cruz, Tenerife, 38400

What's nearby

  • Plaza del Charco - 14 min walk - 1.2 km
  • Taoro Park - 16 min walk - 1.4 km
  • Loro Park - 18 min walk - 1.5 km
  • Lago Martianez Swimming Pools - 4 min drive - 2.0 km
  • La Paz Lookout - 5 min drive - 3.1 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 31 min drive
  • Tenerife South Airport (TFS) - 72 min drive
  • Area shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪Playa Jardin - ‬5 min walk
  • ‪Andana Beach Club - ‬5 min walk
  • ‪Mazaroco - ‬11 min walk
  • ‪La Taperia - ‬8 min walk
  • ‪Quiosco Playa Jardín - ‬4 min walk

About this property

Alua Tenerife

Alua Tenerife features a rooftop terrace and a free kids' club. Guests can indulge in spa services, and Terra, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this eco-certified hotel include 2 outdoor pools, a poolside bar, and a fitness center.

All inclusive

All-inclusive room rates at Alua Tenerife are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 422 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Transfers

  • Bus station shuttle*

Offsite

  • Area shuttle within 500 meters*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Water dispenser

Traveling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Grocery/convenience store

What to do

  • Mini golf
  • Concerts/live shows
  • Shopping
  • Table tennis
  • Beach nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Arcade/game room
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible bus station shuttle
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Be entertained

  • 40-inch Smart TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms.

Dining

Terra - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Kentia - This poolside family restaurant serves lunch only. Open daily.
Enyesque - This restaurant specializes in local cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 14 for adults and EUR 10 for children
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 20 per pet, per night

Policies

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 June to 30 September.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards, debit cards and cash.
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hotel Turquesa
Hotel Turquesa Playa
Turquesa Playa
Turquesa Playa Hotel
Gran Hotel Turquesa Playa Tenerife/Puerto De La Cruz
Gran Turquesa Playa Hotel
Hotel Gran Turquesa Playa Puerto de la Cruz
Hotel Gran Turquesa Playa
Gran Turquesa Playa Puerto de la Cruz
Gran Turquesa Playa
Alua Tenerife Hotel
Hotel Gran Turquesa Playa
Alua Tenerife Puerto de la Cruz
Alua Tenerife Hotel Puerto de la Cruz

Frequently asked questions

Does Alua Tenerife offer free cancellation for a full refund?
Yes, Alua Tenerife does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Alua Tenerife?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Alua Tenerife?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
What are the check-in and check-out times at Alua Tenerife?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Alua Tenerife?
No, this hotel doesn't have a casino, but Casino Puerto de la Cruz (4-min drive) is nearby.
What is there to do at Alua Tenerife and nearby?
Have fun with nearby activities like fishing, hiking, and kayaking. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 2 bars and a sauna. Alua Tenerife also has a fitness center and an arcade, as well as a garden.
Are there restaurants at or near Alua Tenerife?
Yes, there are 3 onsite restaurants, featuring international cuisine and poolside dining.
Does Alua Tenerife have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Alua Tenerife like?
Alua Tenerife is located near Garden Beach, just a short 14-minute walk from Plaza del Charco and 16 minutes' walk from Taoro Park.

Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Melissa, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Claudio, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfekt
10 poäng. Håkan Fotö
Håkan Bertil, 7-night trip
Verified Hotels.com guest review

2/10 Poor

Horrible food
Staff ok, taking this Covid thing very seriously, cleaning continuously. Rooms ok, big enough. The worst ever hotel food wise. I’m not fussy, I eat everything. They should immediately sack the chef. I can do better cooking, and i can’t do a boil egg. Guys, it’s horrible; same food in the morning, lunch and evening. I feel gutted for this review, staff don’t deserve it but horrible food. Please just bed&breakfast not all inclusive. Never, ever ever ever will be returning
Nicusor, 1-night family trip
Verified Hotels.com guest review

6/10 Good

not good value for money
not much food to choose for vegetarians. hard bread. miserable waitress room too small .terrace small and no privacy good entertainment Wednesday night . Swing Latino
linda, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

6/10 Good

Receptionist were not really respectful. We came from Gran Canaria for one night with car and there were not free parking as it’s been said on Expedia, hotel’s parking was under construction. We were 3 people in one room and we’ve got only two blankets
1-night family trip
Verified Expedia guest review

2/10 Poor

Old and awful location. What is advertised isn’t open or not got the facilities. Hardly anything there. Worst holiday I have ever had.
7-night trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Ebookers guest review

10/10 Exceptional

Helpful hotel
Had to leave early due to family illness. Hotel staff very friendly and helpful.
Verified Hotels.com guest review

6/10 Good

Nice staff but hotel charges for everything
The hotel staff was very friendly, very helpfull. The location of the hotel was great, few minutes walk from the beach and city centre. Good access to local buses. But the food was horrible. We had breakfast included, but the food was terrible, we end up eating only fruits or going out for a proper breakfast. There was a swimingpool outside, but the water was so cold that no one was able to get in. There was a gym and an inside swimmingpool, but to use them you had to pay extra. And the enterteinment was really poor, not fun at all. So we stayed at the hotel only to sleep and keep our staff.
lana, 7-night trip
Verified Expedia guest review

8/10 Very Good

Enoyable.
Excellent location.Went half board.Always something on the menu to suit.Easy walk into oldtown.
Verified Hotels.com guest review

6/10 Good

Good Location
Location was ideal. A short walk to the beach and only a ten minute walk to the main area with restaurants and the action. The room itself was clean and had everything we needed. We were disappointed that on top of already an expensive trip you needed to pay for the WIFI and to use the gym. The staff we found quite blunt and rude. Nothing major but after travelling Asia where staff go out of their way to make you feel comfortable this was something we really noticed. Poor customer service. I would stay again but would certainly look for other options first.
Verified Wotif guest review

8/10 Very Good

Cheeky break
Not 4 star in many ways,but not a flat 3. Did all inclusive, good food and varied daily, entertainment-made a effort, all staff friendly. Would say good value for money, have nothing negative to say,good for kids (I didn't have any so was annoying at times)
Verified Hotels.com guest review

10/10 Exceptional

Nice clean hotel. Nice location close to beach
Close to shops and the zoo. Town centre about 20 mins walk. Lovely beaches. Seems like a 5 star hotel to us. Team very friendly and helpful. Nice big clean tidy rooms and showers. Will stay there again next year.
Verified Expedia guest review

8/10 Very Good

Nice
Good standard hotel close to the beach and town centre but in quiet location
Verified Expedia guest review

8/10 Very Good

The hotel is nicely located
the hotel is nicely located, at a quiet environment, close to the beach and mid way to most of the main attractions in Puerto La Cruz, and althought my first impression was that the premises looks like its construction was back to 70th era, it is well maintained , though some old stylish furnitures and amenities are yet there.
Verified Expedia guest review

8/10 Very Good

Good for kids, otherwise, probably skip it.
We come to visit Loro Parque, so stayed here. The pool is cold, not even a solar panel to take the chill off, and the pool closes at 6pm. 6pm!?? So, if you do something during the day, there is no time to use the pool when you come back. You need to stay in the hotel all day, to use it. Seems ridiculous to me. But, the place is cheap. And, probably why. They have activities, like water aerobics and other things, which are nice. Kids playrooms and playground is above average for a hotel. So, our 2 year old, loved that element. Wifi is a joke. It's free for 2 hours per day. From 1pm to 3pm. Why, those hours? don't know. But, we connected to a unsecure wifi from a neighbouring hotel, 24 hours per day. We bought a triple room, but the 2nd bed was a complete joke. It was a sofa bed that was screwed, and both ends sloped down hill. Worst night sleep ever. However, I requested another bed and the next one was acceptable and was happy with the change. To sum up. You get what you pay for here. Seems upkeep is not their strong suit. Hotel owners that skimp on maintainence, to try and get more profit, don't understand they shoot themselves in the foot. The lobby gives a good first impression, but it needs more attention from the manager..not from staff. However, for the price, it's ok. The hotel could and should charge more if they fixed their non-serious issues. Again, I'd stay there if you had kids, otherwise, I'd look around a bit more.
Verified Expedia guest review

2/10 Poor

The worst hotel
The staff was really helpful, but the building, rooms and food are not 4 star hotel. The BEDS were hard, T.V 13 INCHES AND VARIETY OF CHANNELS TERRIBLE, Food mediocre. I will not stay in that hotel even if they give me the week for free.
Verified Expedia guest review

8/10 Very Good

Nada en especial, todo correcto
Ruth Sagredo, 5-night family trip
Verified Expedia guest review

2/10 Poor

Karin, 14-night trip
Verified Hotels.com guest review

6/10 Good

Unser Zimmer war groß, sehr schön und wirklich sehr sauber. Die Reinigungskräfte waren die freundlichsten Mitarbeiterinnen. Die Lage an der Playa Jardin hat uns gutgefallen. Das Personal wirkte gestresst und desinteressiert bis unfreundlich. Als AI-Gäste haben wir uns zeitweise regelrecht unerwünscht gefühlt. Das Essen war okay, die Auswahl recht groß. Allerdings wirke es wenig hochwertig, war lieblos angerichtet und oft kalt. In allen Bereichen des Hotels war es sehr laut. Das Abendprogramm nebst Höllenlärm veranlasste uns zur Flucht an den Strand mit Getränken aus dem nahe gelegenen Supermarkt. Am Pool waren die meisten Liegen dauerreserviert, es war extrem laut und unruhig und an drei Tagen war der Pool komplett gesperrt. Wir konnten den Pool nicht einmal nutzen. My Favorite Club ist ein Witz. Die sogenannten Snacks in der ungemütlichen Lounge waren schlechter als die AI-Snacks in der Poolbar. Immerhin lagen die Plätze im Speiseraum etwas ruhiger und der Willkommens Sekt war okay. Bei der Abreise ergatterten wir immerhin drei Wörter des Rezeptionisten: "Room Number" vor und "okay" nach Auslesen der Zimmerkarte. Keine Frage nach der Zufriedenheit, kein Adios, gar nichts. Ein Lächeln haben wir schon gar nicht mehr erwartet. Das Hotel ist gut geeignet für lärmresistente Gäste, die wenig Wert auf Freundlichkeit oder ansatzweise angemessene Umgangsformen bei anderen Gästen legen.
Verified Expedia guest review

8/10 Very Good

Virginia, 8-night trip
Verified Expedia guest review

10/10 Exceptional

lilia rosa, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Das Haus ist etwas in die Jahre gekommen. Das Personal ist stets freundlich und hilfsbereit. Insgesamt ein sehr unkompliziertes Haus und mit Kindern zu empfehlen.
Thomas, 8-night family trip
Verified Expedia guest review