The staff are stuck up, the checking in was sooooo slooow, the hotel was top top class the staff were polite and hard working except the one at the desk,the room cleaning service is top, the breakfast was just out of this world anything you wish for is at the buffets ive never seen any hotel like this, its very close to the haram, it has its own small shopping center but just clothes and perfume shops, caffe are all a step away from the hotel the exchange rate also, taxis are available at all time overall was 5 star every penny was worth it, will definitely stay here again.