2/10 Poor
Nov 6, 2024
I did not stay at the property as my stay was cancelled by the host before i arrived at the property on the day quoting building works .
I was still ok with this and would not have bothered however i have been chasing hotels . com for refund and after atleast 5 different conversations with 5 different agents and a phone call, my refund is still not sorted . Apaarently hotels.com cannot contact the property multiple times and so as per policy they cant refund me . I have also written to property with no response
pradeep
pradeep, 2-night trip
Verified Hotels.com guest review