2/10 Poor
Sep 2, 2024
We have stayed in the Carlton before & it was OK, this time it was terrible. Checked in on a Friday for a 7 night stay, Saturday morning mid shower there was no warm water. Went for breakfast, the young lad who was serving on seemed to have no interest in what he was doing, the urn had not been switched on so no hot water for coffee/tea, there was no bread for toast, no fruit. We had to complete a pre order for breakfast so they knew what we wanted so there is no excuse for items to be missing (Black pudding Sat & Sun, mushrooms Tues & Wed) Also the only butter available was a tub of utterly butterly that had the previous users toast crumbs in it.On Sunday he turned the urn on but there was no water in it. From Monday onwards the service was a lot better apart from the missing mushrooms, hot water, bread fruit & individual butters. Our room was not serviced properly I had to ask for it to be done on the Sunday so we got clean towels & replacement coffee & milk, toilet rolls - we resorted to buying our own just in case we were not given any & we were right to do so. The room was only vaccumed once in the whole week & after Sunday I had to ask for it to be serviced on a further 2 occasions, one time we had to leave our key because they had lost the master keys. There was never anyone there to complain to all dealings went through the bar staff or the waiting staff. There was hardly any storage in the room, definitely not enough for 2 people who were staying for a week.
T
T, 7-night trip
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