Overall, we had a very pleasant stay at the hotel. Excellent location, very central with easy access to all tourist sites via public transport or walking. The only feedback we have is that the Lady at the reception desk didn’t really know basic information that reception staff should know. We got stuck when a taxi driver wouldn’t accept card, and when we asked at the reception to exchange money, they said they can’t, and said the nearest atm is 15 mins away. We later saw the Santander less than 1 minute walk away. Reception staff should really know about basic facilities in the area e.g. banks, supermarkets. Other than that everything else was fine in the hotel.