2/10 Poor
Mar 5, 2025
Stay away!
Front desk worker was running a scam.
I handed over my passport to check in, which he scanned and then told me I was booked for a different date. Turned me away and said no rooms were available for tonight.
I was then forced to pay 5600 rupees cash at a different hotel.
The next morning I saw in my app that the front desk had marked my stay as "completed" on hotels.com.
When I contacted Hotels.com customer service they reached out to Hotel Arch Plaza for a refund. When my name was mentioned, the front desk slammed the phone down.
Attached screenshot Google maps history shows I was at the hotel for 5 minutes and they will not refund a fraudulent stay.
After speaking to locals I was told that this is a common scam that occurs in this area.
Stay away from this place at all costs!
Adam
Adam, 1-night trip