The hotel staff was friendly and the room was mostly fine. I liked the huge accent wall with beautiful scenery, which made the room feel pleasant. My mother liked the polished concrete floors. The huge window was very helpful for not feeling cramped in the room.
I gave 2 stars mostly because the toilet overflowed in our room shortly after arrival, leaving toilet water all over the bathroom floor. I expected maintenance to come immediately to plunge the toilet and mop up the floor, but the front desk guy didn't know what to do and called the owner. He said they usually would have given us another room, but because it was eclipse weekend they were sold out. We left to get food and when we came back the front desk guy said he plunged the toilet and used rugs to pick up the water...so there might still be a bit of water on the floor. Obviously, there wasn't a maintenance person to be found to handle issues even though it was about 4pm, right around check in time. The water was mostly cleaned up so we just dealt with it, assuming maintenance would come at some point to mop. The next morning, a different person at front desk already knew about the issue and asserted that they would take care of it, but no one ever came to mop the floor. It was upsetting that they had the audacity to charge about $450 for that room and couldn't push themselves to ensure what I thought was a basic cleanup job.