When we checked in, they gave us a 1st floor room right across from the pool, we thought it was perfect but then we went in and the room hadn't been cleaned. there was trash in the can towels and rags on the floor and on the bed and one of the beds hadn't been made, so we went to the front desk to just get towels, but she moved us instead. 2nd room was on the 2nd floor and the elevator was loud our autistic child struggled with the ride, and the pool was not heated. other than that, everything was great! we really enjoyed the breakfast and loved they had hot choices and lots of healthy options and the staff was always on top of things.