There is no heating, staff offered to downgrade my room but keep the same price of what i originally paid, told us to leave if we were not happy regarding their heating issue but not offered a refund. Its winter, when you book with a hotel you want to be comfortable but it was a bad experience and i had to leave the hotel and stay somewhere else. The staff were not helpful. Definitely would recommend to stay away from this hotel during the cold weather, there are not enough blankets that would keep you warm in that place! Expedia tried their best to help but the hotel refused to refund even after leaving the hotel once you check in!