The front desk was wonderful. The only issue I had was with the room itself. First, there was no table or chair. I had to eat downstairs. I know the room is small, but a folding table and chair could be easily added. Not comfortable if you have to stay long term. Second, laugh if you want, but I am a person of short stature (I am 5'1"). I couldn't get into the bed easily. I had to climb and pull myself up. If you have a disability, are short, or a little person, this could be very uncomfortable. The beds are super high.