We arrived at arrival time(3pm). We were told that the rooms were not available at this time. I ask how long it would be and the gentleman informed me that, "he would tell me like he had told the previous guests, he did not know, over an hour". So I ask him if I could leave my number and him give me a call when the room was ready. He wrote my number on a piece of paper with lots of scribble on it and my name. Needless to say, we still haven't gotten the call. After 2 hours, I kept trying to call and unless you are making a new reservation, you cannot talk to anyone. You have to go through your booking site. We were tired and after eating, we never checked in nor went back.