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The Ritz-Carlton Sanya, Yalong Bay

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Yalong Bay Tropical Paradise Forest Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton Sanya, Yalong Bay

View from room
City view from property
Sports facility
Exterior
Couples treatment rooms, sauna, spa tub, steam room, body treatments

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Electric vehicle charging point
    Electric vehicle charging point
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Non-smoking
    Non-smoking
  • Pool
    Pool
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Free children's club
  • Free shopping center shuttle
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Steam room
For families
  • Children stay free
  • Free cribs/infant beds
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
The price is $222
includes taxes & fees
$210 per night
Nov 24 - Nov 25

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 700 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 700 sq ft
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Villa, 1 Bedroom, Oceanfront

Villa, 1 Bedroom, Oceanfront | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Villa, 1 Bedroom, Oceanfront

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 1399 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 700 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Courtyard View (Lagoon)

Room, 1 King Bed, Courtyard View (Lagoon) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Courtyard View (Lagoon)

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 861 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, View

Deluxe Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 700 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View

Villa, 1 Bedroom, Garden View | Terrace/patio

Villa, 1 Bedroom, Garden View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 700 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View | Living room | LCD TV, DVD player, iPod dock, toys

Suite, 1 King Bed, Ocean View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1367 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Balcony, Ocean View

Premier Room, 2 Double Beds, Balcony, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 700 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool Access

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Pool Access

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 861 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony, Resort View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony, Resort View

Highlights

Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 700 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Ocean View

Club Suite, 1 Bedroom, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Suite, 1 Bedroom, Ocean View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1323 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Double Bed, Garden View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Family Suite, 1 Double Bed, Garden View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 700 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa, 2 Bedrooms, Ocean View, Oceanfront

Villa, 2 Bedrooms, Ocean View, Oceanfront | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Villa, 2 Bedrooms, Ocean View, Oceanfront

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 2713 sq ft
  • Sea view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Resort View

Room, 2 Double Beds, Balcony, Resort View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Balcony, Resort View

Highlights

Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 700 sq ft
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Balcony, Ocean View

Premier Room, 1 King Bed, Balcony, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Outdoor play area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 700 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
  • 700 sq ft
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Pool Access

View from room

Club Suite, 1 King Bed, Pool Access

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 1324 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000

What's nearby

  • Yalong Bay - 5 min drive - 3.7 km
  • Yalong Bay Tropical Paradise Forest Park - 8 min drive - 6.4 km
  • Haitang Bay - 27 min drive - 28.4 km
  • Dadonghai Beach - 35 min drive - 22.8 km
  • Dadong Sea - 35 min drive - 23.2 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 30 min drive
  • Free shopping center shuttle

Restaurants

  • ‪The Ritz-Carlton Sanya Yalong Bay - ‬1 min drive
  • ‪林姐香味海鲜 - ‬8 min drive
  • ‪Sofia - ‬2 min walk
  • ‪三亚亚龙湾瑞吉度假酒店 - ‬3 min drive
  • ‪Fresh8 - ‬1 min drive

About this property

The Ritz-Carlton Sanya, Yalong Bay

The Ritz-Carlton Sanya, Yalong Bay is a great choice for your beach stay in Sanya, putting you near activities like scuba diving, snorkeling, and surfing/body boarding. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps, and aromatherapy. Fresh 8, one of 4 restaurants, offers garden views and serves breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a free kid's club, and a poolside bar.

Languages

Chinese (Mandarin), English, French, Russian

At a glance

Hotel size

  • 452 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Express check-in/out available
  • Minimum check-in age: 15
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Onsite extended parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Offsite

  • Free shopping center shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Barbecue grills
  • Private dining
  • Free daily reception
  • Shared refrigerator
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's games
  • Toys
  • Beach toys
  • Pool toys
  • Art supplies
  • Children's books
  • Baby bath
  • Bed rails
  • Corner guards
  • Stroller

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Basketball
  • Volleyball
  • Shopping
  • Free use of nearby fitness center
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center (1701 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Porch
  • Television in common areas
  • Piano
  • 24-hour fitness center
  • Adjacent to a golf course
  • 5 outdoor pools
  • Shopping mall on site
  • Arcade/game room
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Lockers available
  • Banquet hall
  • Reception hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Portable bathtub seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Roll-in shower
  • Transfer shower
  • Lever door handles
  • Area rugs in room
  • Thin carpet in room
  • Tile flooring in room
  • Hardwood flooring in room

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • LCD television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Oven
  • Free bottled water
  • Children's dinnerware
  • Dining table
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

SPA has 10 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Fresh 8 - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner.
Pearl Chinese Restaurant - This restaurant serves lunch and dinner. Open daily.
Sofia-Italian Restaurant - Overlooking the garden, this restaurant serves dinner only. Open daily.
Sand-Beach Grill - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 288 for adults and CNY 144 for children

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for CNY 525.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses solar energy.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ritz-Carlton Hotel Sanya
Ritz-Carlton Sanya
Sanya Ritz-Carlton
Ritz Carlton Hotel Sanya
Ritz Sanya
The Ritz-Carlton Sanya Yalong Bay Hainan
Ritz-Carlton Sanya Yalong Bay Hotel
Ritz-Carlton Sanya Yalong Bay
The Ritz Carlton Sanya, Yalong
The Ritz-Carlton Sanya, Yalong Bay Hotel
The Ritz-Carlton Sanya, Yalong Bay Sanya
The Ritz-Carlton Sanya, Yalong Bay Hotel Sanya

Frequently asked questions

Does The Ritz-Carlton Sanya, Yalong Bay offer free cancellation for a full refund?
Yes, The Ritz-Carlton Sanya, Yalong Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Ritz-Carlton Sanya, Yalong Bay?
Yes, there are 5 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at The Ritz-Carlton Sanya, Yalong Bay?
Sorry, pets aren't allowed.
Is parking offered on site at The Ritz-Carlton Sanya, Yalong Bay?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at The Ritz-Carlton Sanya, Yalong Bay?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at The Ritz-Carlton Sanya, Yalong Bay and nearby?
Have fun with onsite activities such as cycling, and improve your game on the tennis courts. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. The Ritz-Carlton Sanya, Yalong Bay also has 2 bars, a 24-hour fitness center, and a sauna, as well as an arcade and a garden.
Are there restaurants at or near The Ritz-Carlton Sanya, Yalong Bay?
Yes, there are 4 onsite restaurants, featuring garden views.
Does The Ritz-Carlton Sanya, Yalong Bay have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
Does The Ritz-Carlton Sanya, Yalong Bay have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Ritz-Carlton Sanya, Yalong Bay like?
The Ritz-Carlton Sanya, Yalong Bay is located on the Strip in Jiyang District. Popular attractions include Yalong Bay, which is 5 minutes away by car.

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Old and Outdated Resort
the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel
BAR, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Love it
Very nice hotel
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Maribel, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Daniel, 6-night family trip
Verified Ebookers guest review

2/10 Poor

worst hotel
This is the worst hotel I have ever stayed in
JIE, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Grainne, 10-night romance trip
Verified Expedia guest review

6/10 Good

Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
4-night family trip
Verified Expedia guest review

6/10 Good

We were not happy with the balcony with a wall which was blocking the beautiful view.
3-night trip
Verified Expedia guest review

4/10 Fair

I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
4-night family trip
Verified Expedia guest review

8/10 Very Good

Janette Yin, 4-night family trip
Verified Hotels.com guest review

6/10 Good

This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
3-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful Ritz
Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Roberta, 3-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Sanctuary in Sanya
The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

not romantic service
The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in
1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.
briendle, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great Stay in Sanya iconic property
we had a great stay at Ritz Carlton Sanya, the hotel is not brand new but has its charm, the staff is very helpful, pools and public areas are great, restaurants nice too.
Pierre, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Am amazing resort !
We loved our stay here - it’s the second time. From the location on the sea to the staff and food everything is fantastic. The rooms on one side of the hotel have been renovated and are better than the other. The staff here are very helpful and leave nothing to be desired. The food in the restaurants is really good - especially Pearl, serving Chinese food. There are shops and an ice cream kiosk. The beach is wonderful with life guards at both the pool and beach. It’s the best kept secret. Go there you’ll love it.
Footy, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to relax and enjoy a family vacation
We loved it. The place is gorgeous, the restaurants are top notch. The staff is, as you’d expect at a RItz-Carlton, readily available and anticipating your needs to the best of their abilities. The Ritz Kidz area for children is well sized and full of fun for the little ones. Overall we loved it. The one thing when considering location is their beach access is not the best among hotels, a bit steep and removed from the beach sitting arrangements, but we still enjoyed it.
Luis Guerra, 3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Tung Nei, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent service at Ritz Carlton
Hotel staff were very professional and responsive. They showed great care and concern when my son fell sick on one day. The waitress (Mona) at Sofia restaurant offered us her incredible service over dinner that evening in particular. The room (garden view) is very spacious and clean with great facilities to add cosines and comfort.
Blanche, 3-night trip
Verified Expedia guest review

10/10 Exceptional

A Cut Above the Rest
My partner and I stayed here for two 6 nights in a Garden Room Villa. Both the exterior and interior of the hotel harks back to traditional elements of Chinese architecture (think timber, symmetrical layouts, upturned roofs, etc.) and it is seen throughout the entire resort, including the Garden Villa. Tucked away from the rest of the resort in a secluded cul-de-sac, the Garden Villa is incredibly private, and set against (as the name would suggest) lush green gardens and forestry. Make sure you take it all in as you walk, or more preferably; use the complimentary golf cart service available to Villa guests only. The Villa itself was extremely spacious, including a generously sized walk-in wardrobe, an unbelievably grand and sumptuous bathroom with all the luxurious trimmings, and a bedroom only fit for a king and queen (and this includes the lavish bed and linen). The Villa then opens up to a large deck, showcasing the outdoor pool, pergola set above a seating area, and of course, the garden with hibiscus and an array of fauna growing. The outdoor area sets the perfect scene for a days (rain or shine) swimming, reading, and a glass or two of champagne as you let any sense of worry completely melt away. As I mentioned above, the service at the Ritz Carlton is truly next to nothing. Staff taking the ‘extra’ step is completely the norm, and ‘going over and beyond’ seems to be standard here, and this level of service was echoed throughout our entire stay. This was exemp
Rau, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel if you just like to relax only
This hotel has the beach next to it and you can walk along it and whilst we were there it as really empty. We stayed two nights and it was great for us just to swim and relax since there is not much to do nearby. We were there for our 15th wedding anniversary and the staff made us very welcome on the first day e.g. wine, chocolates, bouquet of flower, BBQ table away from the main seating; all in all a wonderful hotel with excellent staff all round. We would happily return one day with friends!
Lee, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful service!
It was a wonderful stay! The staff was bery friendly and helpful. We received delicious fresh fruits after check-in! The spa was clean and rejuvenating. Excellent service and will return again!
Verified Hotels.com guest review