The staff has to be congratulated, as everyone is always with a warm smile and willing to help.
However, the older part of the hotel looks too dated, and if you walk to the newest part, does not even look like the same resort.
Our room was a basic one, however, no even windows in the room, one of the double mattresses was broken (making a 45° with your spine) and the shower drain was blocked.
Even though you are not in the highest end rooms, the 5 stars is carried by all guests, which I didn't feel it during my stay.