468 The Esplanade, Reception: 70 Cypress St, Torquay, QLD, 4655
What's nearby
Shelly Beach - 18 min walk - 1.5 km
Esplanade - 1 min drive - 0.0 km
Urangan Pier - 3 min drive - 2.4 km
Hervey Bay Botanic Garden - 4 min drive - 3.1 km
Great Sandy Straits Marina - 6 min drive - 4.1 km
Getting around
Hervey Bay, QLD (HVB) - 8 min drive
Restaurants
McDonald's - 4 min drive
Tres Salsas - 17 min walk
The Great Australian Ice Creamery - 19 min walk
Kondari - 3 min drive
Bayaroma - 14 min walk
About this property
Grand Mercure Allegra Hervey Bay
Situated on the bay, Grand Mercure Allegra Hervey Bay is a great choice for a stay in Hervey Bay. Guests can take a dip in the outdoor pool or visit the 24-hour fitness center for a workout. A sauna and a steam room are other highlights, and apartments offer conveniences like kitchens and washers/dryers. Fellow travelers love the helpful staff.
Languages
English
At a glance
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: 5:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 10 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
The property charges 1.4 percent for credit card payments
The front desk is open Monday - Saturday (8:30 AM - 5:30 PM) and Sunday - Sunday (8:30 AM - 12:30 PM)
The check-in location differs from the property location; go to: [70 Cypress St]
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must email a copy of their government-issued identification or passport to the property in advance of arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Property amenities
Beach
Near the beach
Pool/Spa
Outdoor pool
Umbrellas
Sun loungers
Sauna
Steam room
Internet
Free WiFi
Parking and transportation
Free self parking on site
Electric car charging station on site
Family friendly
Free crib/infant bed
Kitchen
Refrigerator (full size)
Stovetop
Microwave
Oven
Dishwasher
Toaster
Electric kettle
Cookware/dishes/utensils
Dining
Dining table
Minibar
Bedrooms
Bed sheets provided
Bathrooms
Separate bathtub and shower
Towels provided
Hair dryer
Free toiletries
Entertainment
40-inch flat-screen TV with cable/satellite service
Outdoor areas
Terrace
Garden
Laundry
Washer/dryer
Work spaces
1 meeting room
Laptop workspace
Conference space (215 square feet)
Climate control
Air conditioning
Ceiling fan
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Soundproofing
Wheelchair accessible (with limits)
Wheelchair-accessible registration desk
Smoke-free property
Services and conveniences
Tour/ticket assistance
Limited housekeeping
Iron/ironing board
Phone
Luggage storage
Banquet hall
Location highlights
Near the sea
On the bay
On the waterfront
Near the boardwalk/promenade
Near the airport
Things to do
24-hour fitness center
Bicycle rentals on site
Sailing nearby
Kayaking nearby
Surfing/body boarding nearby
Bicycle rentals nearby
Windsurfing nearby
Whale watching nearby
Boat tours nearby
Ecotours nearby
Water skiing nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated there is a smoke detector on the property)
General
24 rooms
1 building
Built in 2007
Fees & policies
Optional extras
Credit card charges are subject to an extra charge of 1.4 percent
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated there is a smoke detector on the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Grand Mercure Allegra
Grand Mercure Allegra Hotel
Grand Mercure Allegra Hotel Torquay
Grand Mercure Allegra Torquay
Allegra Hervey Bay Apartment
Allegra Hervey Bay
Mercure Allegra Hervey Torquay
Grand Mercure Allegra Hervey Bay Torquay
Grand Mercure Allegra Hervey Bay Aparthotel
Grand Mercure Allegra Hervey Bay Aparthotel Torquay
Frequently asked questions
Does Grand Mercure Allegra Hervey Bay offer free cancellation for a full refund?
Yes, Grand Mercure Allegra Hervey Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grand Mercure Allegra Hervey Bay?
Yes, there's an outdoor pool.
Are pets allowed at Grand Mercure Allegra Hervey Bay?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Mercure Allegra Hervey Bay?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Grand Mercure Allegra Hervey Bay?
Check-in start time: 2:00 PM; Check-in end time: 5:30 PM. Check-out time is 10 AM. Contactless check-in and check-out are available.
What is there to do at Grand Mercure Allegra Hervey Bay and nearby?
Have fun with nearby activities like cycling, boat tours, and kayaking. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a 24-hour fitness center and a sauna. Grand Mercure Allegra Hervey Bay also has a garden.
Does Grand Mercure Allegra Hervey Bay have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a toaster, cookware, and a refrigerator.
What's the area around Grand Mercure Allegra Hervey Bay like?
Grand Mercure Allegra Hervey Bay is in Torquay, a short 8-minute drive from Hervey Bay, QLD (HVB) and 18 minutes' walk from Shelly Beach.
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
8.8/10
Staff & service
9.4/10
Amenities
9.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
Sep 15, 2024
Duncan
Duncan, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 13, 2024
Heated pool is great. Upkeep on the property is also really good.
Verified traveler
6-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 23, 2024
Lovely spacious self contained unit - clean , comfy bed - great location. Loved the heated outdoor pool.
Eva
Eva, 7-night romance trip
Verified Wotif guest review
10/10 Exceptional
Aug 11, 2024
Modern, well-appointed apartment in good location
Friendly, welcoming staff. Nice spacious, comfortable, well-appointed apartment just a short stroll from a lovely patisserie, Indian and Italian restaurants. A couple of kilometres walk along the Esplanade to Reefworld and Urangan Pier. On the pick up route for whale watching tours.
Theresa
Theresa, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 11, 2024
Very spacious, beautifully kept property. Great location and pool was heated in winter. Very friendly reception staff. Great stay, would visit again.
Michelle
Michelle, 2-night romance trip
Verified Expedia guest review
4/10 Fair
Jul 26, 2024
Our apartment wasn’t clean and we had cockroaches in it.
Tobias
Tobias, 3-night family trip
Verified Expedia guest review
8/10 Very Good
Jul 19, 2024
Helen
Helen, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 16, 2024
Spacious, clean, modern friendly staff, there is nothing not to like
Andre
Andre, 5-night romance trip
Verified Wotif guest review
6/10 Good
Jul 6, 2024
Robert
Robert, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 6, 2024
George
George, 2-night trip
Verified Expedia guest review
6/10 Good
Jun 15, 2024
The beds are not comfortable at all. We are Diamond Accor members and did not receive any of our amenities.
David
David, 2-night business trip
Verified Expedia guest review
10/10 Exceptional
Jun 8, 2024
Emma
Emma, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 3, 2024
David
David, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
May 27, 2024
Very nice clean gym
Tim
Tim, 2-night business trip
Verified Wotif guest review
10/10 Exceptional
May 12, 2024
We really enjoyed our stay. We checked in after-hours but the process was easy, so was the next day in the reception area and the staff were really friendly. We were surprised at just how big the rooms were and the layout was perfect for us, we were in a 2 bedroom. Kids loved the pool and the added bonus that the pool is heated. We also enjoyed the number of cafes/restaurants in walking distance. We would definitely stay here again!
Sarah
Sarah, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
May 6, 2024
Lee
Lee, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
May 4, 2024
Heated pool was very nice and apartment was good. Furniture felt a little old when sitting on lounge for instance but overall the rest was fine. Wardrobe in bedrooms werent cleaned with hair and dust around spare pillows. Overall it was still a good experience.
Timothy
Timothy, 4-night family trip
Verified Wotif guest review
10/10 Exceptional
May 1, 2024
Great location! Quiet and spacious. Definitely recommend
Natalie
Natalie, 4-night family trip
Verified Wotif guest review
10/10 Exceptional
Apr 19, 2024
Quiet and relaxing stay
Had a great stay. The accommodation and facilities are great. The location is also great right ln the beach with great cafes and restaurants next door
Stephanie
Stephanie, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 13, 2024
George
George, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Apr 8, 2024
Storm
Storm, 2-night trip
Verified Wotif guest review
4/10 Fair
Apr 8, 2024
Never again
Paid a large amount for 4 nights in a 2br apartment and expected there to be sufficient supplies for 5 days. But no...they wanted to charge us $3 for a towel when I asked for a clean one on day 3. They do not clean the room at all, or provide any sort of service. They did not leave enough supplies in room to last the 5 days, and when I went to reception to ask for toilet paper at 2pm, there was no one there. There was a number to call if reception is unattended - no one answered. They then expect you to clean the apartment before you leave, and whilst we were rushing around trying to clean the place before check out, they had the audacity to call us at 10:30am to harass us to check out. This place needs to provide proper supplies and service if they want to charge the amount they do. Not happy.
P
P, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Mar 31, 2024
Rebecca
Rebecca, 3-night trip
Verified Expedia guest review
8/10 Very Good
Mar 29, 2024
Nice, quiet and spacious apartment close to the beach. The pool was just the right temperature and we felt very safe.
Bruce Ward
Bruce Ward, 8-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 25, 2024
Great stay right across from the peaceful Hervey Bay. The pool is beautiful and heated to the perfect temperature. Apartment was clean with plenty of space. Staff was very friendly.