8/10 Very Good
Sep 7, 2024
The resort staff is very nice. Great private beach. We had problem when checking and found out the second room is on a second floor with a very steep stairs. We asked them to open the sofa bed so my mom can sleep on since she couldn't get up the stairs. They insisted that we have to pay for the "extra" sofa bed. We told them this is not for an extra guess. It's because we couldn't get up to use the second room. It took almost an hour for the receptionist to call her manager to get the approval for the "free" sofa bed. So ridiculous.
Steve
Steve, 2-night family trip
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