Where should i begin to express my dissatisfaction?! I was checked into a room with no elevator access. The young very unfriendly clerk did not bother to let me know of this very unfortunate reality. She did not offer any help with my incredibly heavy luggage. When in the evening I asked her to move me to another room, I was told that she would have helped me with my luggage (why didn't she?!) and there are no rooms available. I am staying for two long (three days) to find another room for me and i should have asked for a room next to an elevator, she said. That was beyond idiotic, why would i ask for a room next to an elevator when i don't know that elevators are a luxury in this supposedly 4 star hotel. Moreover, no hand lotion in the bathroom and a shower drainage was heavily clogged. Also, there are tea cups and a tea cattle, but no tea or coffee. Yet, there was a very elaborate mini bar. For payment, they have offerings, for the hotel service, appropriate for the 4 stars, none. When I was checking out, another, though much friendlier, clerk told me that they actually wanted to move me to another room the day after I checked in, but they didn't know how I looked so did't know how to notify me. Another idiocy, a note in my room would have done nicely. These people need service training badly! Potential guests, avoid this place. It is an insult to other lovely hotels in Vilnius.