2/10 Poor
Nov 23, 2024
Not as advertised-tiny step up from a roach motel
Nothing is as advertised. It’s clear that this hotel is under new management. I’m sure they inherited a real dump, and they’re trying to make it better but they have a long way to go. It took 20 minutes to check in because the key programmer wasn’t working and then the room key readers weren’t working. When I got to the room there were no towels, tissues, pillows (except for the decorative ones that are scratchy and uncomfortable), and no soap. The manager brought us 2 large towels, but no hand towels or wash cloths. There was exposed wiring in the ceiling from a missing light fixture. There was no smoke detector. The room door wouldn’t close and lock due to a warped frame. They advertise free breakfast but there was nothing at all in the lobby. No coffee, tea, snack bar or deli, which they also advertise. I have no idea why they even advertise 24 hour room service as that wouldn’t even be possible here. There was no coffee maker in the room as advertised. There were large stains all over the carpet in the room. And there was no Wi-Fi. Basically all this hotel offers is a bed and a bathtub.
Danielle
Danielle, 1-night trip
Verified Hotels.com guest review