The property description states there is shuttle pick up from the Newark airport however, when I inquired about this with the front desk, they stated this was an accurate. I don’t know if this is on Hotels.com or the property themselves, but it is not a service which is available accordingly, you will accrue additional fees in transportation between the airport and property. Prior to my arrival, I had received a message from the property regarding a portal and a pin in order to access it reference having the capability to self check in amongst other things upon check-in. I brought this communication up and the front desk agent had no idea what I was referencing, nor did they care to as I was interrupting them from eating their lunch/dinner and they were taking a phone call.
The room themselves at first glance looks together as one would expect however you will quickly find previous guest, or even the cleaners hair among the linens from the bed to the towels and the restroom. Decent price, but as I should’ve known better, I would book with a major hotel chain.