The staff and facilities were nice, but the check-in policies are absurd. I called the day before to arrange for an early check-in and was told to confirm on the day of. When I called on the day, they said no early check-ins were available because the rooms weren't ready. Given that check-out is at 11am and it was 3pm, it’s hard to believe no rooms were available. I wanted to check in at 3pm, which is standard at most hotels, but at this Residence Inn, the check-in time was 4pm. I had a wedding at 4pm, and they still couldn’t accommodate me. I would not recommend this hotel.