Stayed 5 nights. Was able to get the same room for 2 bookings--one with tour group, then extra night on our own. The restaurant and its workers were nice and the outdoor patio is lovely. The Cathedral Square is literally across the street, so you are well positioned to view and visit this amazing city. The parking at this hotel is awful! The underground garage has 8 spaces but absolutely No room to maneuvre the car into and out of the space. It was also 30 Euros per night, which seems very high. The reception staff were all young locals and all seemed to have an attitude. One young man even seemed gleeful when I initially asked about getting a parking space and he said 'it's all full!' with a big smile on his face! I did communicate with the hotel several times through hotels.com and they were good about responding quickly, so if you want to use their parking services, best to arrange this well in advance! Our room was not serviced at all during our stay, and 1 of the elevators was not functioning. The hotel was full, so there was a lot of waiting for the 1 working elevator.