This is not a four-star property. The air conditioning in our room did not work, & the water in our bathroom sink & shower had to run for 20 minutes before becoming warm, not hot. The front desk staff said the A/C is controlled by computer, rather than from the room, & we had to call six times before we could feel any cool air. Each time we left the room, we had to request that the AC be turned on again when we returned. We stayed for four days, & we had the same problem each day. The thermostat remained at 26 C, or 79 F, & the room was hot & humid. When we opened the French doors, there were no screens, & mosquitoes entered. When we departed, we requested a discount, but the manager refused, saying the AC was working in our room, although the thermostat read 25 C, or 77 F, when he visited the room, & this is the coolest it ever got.
The room had minimal lighting; the towels were well-worn & thin, & the mattress was lumpy.