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Cape Panwa Hotel

5.0 star property
Luxury beachfront resort with spa, near Phuket Aquarium

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Photo gallery for Cape Panwa Hotel

Enjoy the serene infinity pool and expansive views from the comfort of this residential building.
Creator video
Stunning beachfront building with a central entrance and lush tropical surroundings.
Enjoy a panoramic ocean view from the spacious living area with a sofa, chairs, and television.
Enjoy a serene ocean view from this outdoor seating area, featuring comfortable benches and tables with striped cushions.
Unwind at Cape Panwa Hotel, where luxury and tranquility meet. Savor international cuisine at one of 10 restaurants, indulge in a rejuvenating spa treatment, or relax by the marina with breathtaking views. With private beach access and multiple pools to choose from, this resort offers endless relaxation options.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Airport transfer
  • Connecting rooms available
  • Bar
  • Free breakfast
  • Pool

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • Marina
  • 10 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Nightclub
  • Free beach shuttle
  • Fitness center
  • Sauna
  • Beach umbrellas
  • Beach sun loungers

Feel at home (6)

  • Children stay free
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Television
  • Garden

Room options

Check availability for these dates

Tonight

Jul 31 - Aug 1
Check availability for tonight Jul 31 - Aug 1

Tomorrow

Aug 1 - Aug 2
Check availability for tomorrow Aug 1 - Aug 2
Available filters for rooms
Showing 13 of 13 rooms

View all photos for Cape Suite

Cape Suite | 1 bedroom, minibar, in-room safe, desk

Cape Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 840 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite Garden View - Annex Wing

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View - Annex Wing

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 570 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Pool Villa (2 Bedrooms with Private Pool)

Pool Villa (2 Bedrooms with Private Pool) | View from room

Pool Villa (2 Bedrooms with Private Pool)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Renovated in 2013
  • 1130 sq ft
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for The Cape Absolute Suite

The Cape Absolute Suite | Private pool

The Cape Absolute Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 5705 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite Limited View - Annex Wing

Junior Suite Limited View - Annex Wing | Balcony

Junior Suite Limited View - Annex Wing

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Bathrobes
Hydromassage showerhead
  • 570 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Suite

Family Suite | Living area | 32-inch LCD TV with cable channels, TV, DVD player

Family Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
2 bedrooms
Private bathroom
Bathrobes
Hair dryer
  • 1227 sq ft
  • Partial sea view
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Cape Superior Room

Cape Superior Room | 1 bedroom, minibar, in-room safe, desk

Cape Superior Room

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Bidet
  • 388 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite Sea View - Annex Wing

Junior Suite Sea View - Annex Wing | Beach/ocean view

Junior Suite Sea View - Annex Wing

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Bathrobes
Hydromassage showerhead
Hair dryer
  • 570 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Panwa Two Bedroom Pool Villa

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Day bed
Bidet
Private bathroom
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Cape Superior Sea View

Cape Superior Sea View | 1 bedroom, minibar, in-room safe, desk

Cape Superior Sea View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LCD TV
Separate bedroom
Bidet
Private bathroom
Bathrobes
  • 388 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Suite Sea View

Family Suite Sea View | Living area | 32-inch LCD TV with cable channels, TV, DVD player

Family Suite Sea View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
2 bedrooms
Private bathroom
Bathrobes
Hair dryer
  • 1227 sq ft
  • Sea view
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

View all photos for Panwa Lodge (3 Bedrooms with Private Pool)

Panwa Lodge (3 Bedrooms with Private Pool) | 1 bedroom, minibar, in-room safe, desk

Panwa Lodge (3 Bedrooms with Private Pool)

Highlights

Balcony
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 1658 sq ft
  • Sleeps 7
  • 3 Double Beds

View all photos for Cape Suite Sea View

View from room

Cape Suite Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Bathrobes
Hydromassage showerhead
Hair dryer
  • 840 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

2 outdoor pools, open 7 AM to 7 PM, free cabanas, pool umbrellas

Pullman Phuket Panwa Beach Resort

  • Pool
  • Spa
  • Airport transfer
  • Pet friendly
8.6 out of 10, Excellent, 650 reviews
The price is $105
$97 nightly
$105 total
Total includes taxes and fees
Aug 24 - Aug 25
Pullman Phuket Panwa Beach Resort
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About the neighborhood

Map
27, 27/2 Mu 8, Sakdidej Road, Wichit, Phuket, 83000

What's nearby

  • Phuket Aquarium - 9 min walk - 0.8 km
  • Ao Yon Beach - 3 min drive - 2.3 km
  • Panwa Beach - 5 min drive - 3.5 km
  • Chalong Bay - 9 min drive - 3.5 km
  • Rawai Beach - 30 min drive - 20.3 km

Getting around

  • Phuket Intl. Airport (HKT) - 66 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Tu Bar Sri Panwa - ‬10 min walk
  • ‪Baba Nest - ‬16 min walk
  • ‪Baba Poolclub Phuket Restaurant - ‬15 min walk
  • ‪The Habita, Sri panwa - ‬12 min walk
  • ‪The Junction - ‬14 min walk

About this property

Cape Panwa Hotel

Putting you within a 15-minute drive of Patong Go-Kart Speedway and Phuket Offroad Fun Park, Cape Panwa Hotel offers a private beach where you can enjoy beach umbrellas, beach massages, and yoga. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in Thai massages, body wraps, and aromatherapy. Cafe Andaman, one of 10 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious resort include 2 bars/lounges, a marina, and a nightclub.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish, Thai

At a glance

DONE

Hotel size

    • 205 units
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Contactless check-in available
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi (speed: 50+ Mbps) and wired internet access in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Onsite parking limited (max 10 spaces per unit)
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Free beach shuttle
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)
    • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:30 AM
  • 10 restaurants
  • 2 bars/lounges
  • Beach bar
  • Coffee shop
  • Private dining
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground

What to do

  • On a private beach
  • Free beach shuttle
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Canoeing
  • Sailing
  • Boat tours
  • Motor boating
  • Shopping
  • Fishing
  • Golfing nearby
  • Cave exploring nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting room
  • Conference center (3498 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 13 buildings/towers
  • Built in 1987
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • 2 outdoor pools
  • Shopping mall on site
  • Arcade/game room
  • Full-service spa
  • Marina
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • No plastic drinking straws
  • No plastic water bottles
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Stair-free path to entrance

Room amenities

Be entertained

  • DVD player
  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Bed sheets provided

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 50+ Mbps) and free wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include Thai massages, facials, and body wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Cafe Andaman - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Panwa House - This beachfront restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
The Light House Bar - Overlooking the garden, this bar serves dinner only. Open daily.
Top of the Reef - Overlooking the ocean and garden, this fine-dining restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
The Otter Bar - Overlooking the ocean, this cocktail bar specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of THB 1200.00 per vehicle (one-way, maximum occupancy 2)
  • Shopping center shuttle service is offered for an extra charge

Renovations and closures

The property will be renovating from August 22 2025 to October 22 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Alternate facilities will be available offsite during the renovation.

During renovations, the resort will make every effort to minimize noise and disturbance.

Children & extra beds

  • Rollaway beds are available for THB 1800.0 per night
  • Airport shuttle service for children up to age 18 costs THB 1200 (one-way)

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Cape Panwa Hotel
Hotel Cape Panwa
Cape Panwa Hotel Phuket
Cape Panwa Phuket
Cape Panwa Hotel Wichit
Cape Panwa Hotel Wichit
Cape Panwa Wichit
Resort Cape Panwa Hotel Wichit
Wichit Cape Panwa Hotel Resort
Resort Cape Panwa Hotel
Cape Panwa

Frequently asked questions

Is there a pool at Cape Panwa Hotel?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Cape Panwa Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Cape Panwa Hotel?

Yes. Parking spots may be limited.

Is airport shuttle service offered by Cape Panwa Hotel?

Yes, an airport shuttle is available. The charge is THB 1200.00 per vehicle one-way.

What are the check-in and check-out times at Cape Panwa Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Cape Panwa Hotel and nearby?

Have fun with onsite activities like kayaking, sailing, and rowing. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Cape Panwa Hotel also has 2 bars, a nightclub, and a private beach, as well as a sauna, a fitness center, and an arcade.

Are there restaurants at or near Cape Panwa Hotel?

Yes, there are 10 onsite restaurants, featuring beachfront dining, international cuisine, and garden views.

What's the area around Cape Panwa Hotel like?

Cape Panwa Hotel is in Cape Panwa, a short 10-minute walk from Phuket Aquarium.

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Cape Panwa Hotel Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Breakfast
Room
Beach
Food
View
Service staff
Private beach

What guests liked

  • The property features a beautiful and private beach with stunning ocean views. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Peaceful

Here's a grammatically corrected and slightly refined review of the Cape Panwa Hotel: The Cape Panwa Hotel is situated on Cape Panwa Beach, located in the southern part of Phuket. It is quite a distance from other popular attractions, making it ideal for a peaceful getaway. The hotel is expansive, offering a wide variety of room types. My seaview room was excellent: spacious, clean, comfortable, and complete with a balcony. There are numerous restaurants within the hotel. The Panwa House, a Thai restaurant, is a must-try. Breakfast offers a good variety of food, though nothing particularly stands out. The hotel also provides a gym, spa, two swimming pools, and a kids' room. Overall, this hotel is highly recommended for a relaxing stay.
Kritsana, 2-night trip

10/10 Exceptional

Beautiful property. Rooms are spacious and beautiful. Staff were kind friendly and helpful.
lynne, 5-night trip

10/10 Exceptional

Beautiful property, walk along the private beach, clean room, accommodating staff, excellent breakfast buffet
David, 3-night trip

8/10 Very good

excellent
Björn, 4-night trip

10/10 Exceptional

You have to be able to do stairs. The breakfast buffet is fabulous, room service & laundry service are excellent and affordable. Staff is extremely efficient and friendly.
teresa, 6-night trip

10/10 Exceptional

Great hotel for a luxurious stay. The private beach and numerous dining options made this a very relaxing and wonderful trip. Staff were helpful and kind. Room was spacious and well appointed.
Kevin, 2-night trip

8/10 Very good

Overall great quiet place to stay
Adriana, 6-night trip

10/10 Exceptional

Perfect retreat

Fabulous retreat perfect setting , staff amazing , but drinks and food a bit overpriced especially as they appear to add service charge and tax which we did not see anywhere else on our three weeks travels . That said the location is fab and there are restaurants and 711 nearby . Would definitely visit again and hopefully next year .
Amanda, 7-night trip

10/10 Exceptional

Lovely hotel with great beach.
Pung, 1-night trip

10/10 Exceptional

Absolutely lovely!
Dennison, 5-night trip

10/10 Exceptional

Good place for having vacation!

Everything is good here, especially the private beach and the ocean scene! The food is delicious and clean here, and the service is nice with a quick response. I'd like to come here again.
A small train to beach
Ocean Scene room
4-night trip

8/10 Very good

Beautiful property and excellent room (junior suite). Nice breakfast.
Mark, 3-night trip

8/10 Very good

I really enjoyed the spacious room and the private beach
vivie, 2-night trip

10/10 Exceptional

The cape absolute was amazing, and our butler (chai) was so helpful and friendly. We had an amazing family vacation.
Lubna, 7-night trip

10/10 Exceptional

A unique location

A great hotel with its own beach and unique character.
P, 6-night trip

8/10 Very good

The property and location were beautiful. The distance from even the local shops was inconvenient, and getting to the town centre quite expensive. Considering these factors, having the main bar closed for 2 days each week as the restaurants were, on rotation, it would be a good relax for adults but could be a bit difficult with kids
David, 5-night trip

10/10 Exceptional

Beautiful resort with everything you need.

We stayed 3 nights in a junior sea view suite. The view from our room was beautiful. Our room was spacious and clean. We enjoyed going to Too of the Reef for dinner and Otters Bar for drinks, listening to a talented singer/pianist name Ice perform.
Teeda, 3-night trip

10/10 Exceptional

Everything was great except the shuttle driver, he was so rude and showed inappropriate behavior, I was about to shout at him the way he treated and my wife. We were walking to the shuttle stop he horned at us, rudely gave a gesture to get on the car and abused us in local language. Ruined our whole wonderful stay at hotel
Muhammad, 2-night trip

6/10 Good

Not for families with small childreen

Only the room met our expectations. The hotel is not stroller friendly, because an elevator dont exist on thr premesis. You have use stairs to go to your room and a cable car to go to the beach, but its difficult to have the stroller with you in the cable car. The beach is full of big and sharp stones so its not child friendly at all. The lunch was terrible, so we decided not to eat dinner at the hotel. We ordered from outside the hotel. The service in general was under our expectations. Many of the staff members didnt understand english. But Kim from the reception was great, she was kind and helpfull. But a lot of the times we unfortenatly feelt that the other receptionmembers was bullied her, espacially the receptionist with russian accent.
Harun Fehmi, 4-night trip

10/10 Exceptional

would I come again.Yes The room I had Cape Suite, was very modern ,large and comfortable. However the exterior needs some works and refurbishing. The service at the buffet was a bit haphazard and can also be improved.
Alfred, 6-night trip

8/10 Very good

Needs refurbishment

10/10 Exceptional

It’s very nice atmosphere ,very very nice staff whit respect ,food ,beach ,rooms all great! All good if you pay no more that 100 US per night .We visit that place many times ,in pass 12 years .Some time ,during hi season we go different place at Phuket or different country (Vietnam ,Indonesia ,Combodsia ,Malaysia ) Also Hi season you pay more ,and to many peaple there .
evgueni, 5-night trip

6/10 Good

Think carefully

I have visited theCape Panwa 7 times over the last 23 years and very little has changed. However certain areas have now fallen way below what weI expected. Service in all areas is so poor that guests have given up eating in the hotel. Breakfast is not a patch on what it used to be and is the same everyday. There is no supervision of staff, clearly no training for new staff even to understand the basics of serving a guest. A few of the remaining long term staff have also given up ( their words not mine) as no one seems to care anymore. The decking around the pool area has been there for over 30+ years and is now so dangerous for all guests. Tiles are missing from the main pool and rust is showing in the pool. There are many other tripping hazards in and around the hotel which have been painted black so you can see them better, especially in the dark. ( Really). The hotel general manager was on site but not once did I see him talk to a member of staff or a guest. What a shame for such a beautiful place to have fallen.
david, 7-night trip

6/10 Good

The property itself is beautiful and scenic. We loved the private beach, and the view from breakfast never got old. But the food and service is severely lacking, as well as much of the accommodations becoming outdated and worn. The staff at the front desk are helpful and accomodating, but that's where it ends. Several times there were situations I could have used help, like carrying luggage, but the staff offered no assistance. Room service is also lacking. Due to issues created through language barriers, we were not able to effectively communicate with the staff, which led to several misunderstandings and, once, being hung up on. This also leads me to the food, which was extremely lacking in flavor and variety despite the high cost. For example, there were several breakfasts where there were simply no options to eat other than Western food, like bread pudding, bacon, or beans. Since we were at a resort in Thailand, I really expected many more Thai food options than we ever got. In addition to the poor quality of food, restaurants often had high wait times for food to be served or was forgotten about completely. As an example, we waited nearly 40 minutes on a salad at the Bamboo bar. When we went back later, it was over an hour and it was clear the server simply forgot about the order. Overall, I'm disappointed with our experience at a five-star resort. The grounds were stunning and we loved the Panwa house, but everything else was underwhelming. We will not be back.
Valerie, 4-night trip

4/10 Fair

Joanna, 5-night trip