We’ve stayed here almost every Thanksgiving for the last 10 years .. The location is very convenient, but the service and communication is not there , we literally stayed there for the pool for our 6 year old, and was told it was closed all 4 nights we stayed . Also for the Breakfast, which was not offered at all , not even a cold/dry “ help yourself “ breakfast..Only ice was working on one floor, and Not one time in the 4 nights did any cleaning service come by to change our trash or give us more towels or Tp.. when I asked for more from the women , I was told she speak no English. And to end the trip , we left our fan in the room and went back an hour later and it “disappeared “.. we will definitely be staying at the Marriott across the street for the future.