Air conditioner failed the first evening. We had the manager up two times, including at 2 AM. He just said sorry and we could not switch rooms. We only had one flat, hard pillow each in the bedroom. When they shifted our room the second night to another room, the shower door was not working right and fell off its track, making the floor all wet. Then, one of two elevators got stuck open in between floors. Management needs to fix things better for guests