When you stay at New Century Grand Hotel Hangzhou, you'll be within a 15-minute drive of West Lake. You can indulge in massages, facials, or aromatherapy, and Cafe Mediterranean, one of 2 restaurants, serves breakfast and dinner. There's an indoor pool and a bar/lounge, and in-room conveniences at this luxurious hotel include washers/dryers and refrigerators. The property is just a short walk from public transportation: People Square Station and People's Square Station are steps away.
Languages
Chinese (Mandarin), English
At a glance
Hotel size
699 rooms
Arranged over 47 floors
Arriving/Leaving
Check-in start time: 2 PM; Check-in end time: 3 AM
Express check-in/out available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 2 PM
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free onsite self parking
Free onsite extended parking
Wheelchair-accessible parking on site
Onsite parking limited
Height restrictions apply for onsite parking
Transfers
Airport shuttle from 7 AM to 4 PM*
Train station shuttle*
Offsite
Shopping center shuttle*
Casino shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10 AM on weekdays and 6:30 AM–10:30 AM on weekends
2 restaurants
Bar/lounge
Swim-up bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
What to do
Shopping
Pool table
Working away
Business center
Meeting rooms
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2005
ATM/banking
Safe-deposit box at front desk
Television in common areas
Health club
An indoor pool
Spa services
Massage/treatment rooms
Steam room
Art Deco architecture
Accessibility
Wheelchair accessible
Elevator
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Grab bar near toilet
Room amenities
Be entertained
LCD television
Satellite TV channels
Home comfort
Air conditioning
Ceiling fan
Minibar
Bathrobes and slippers
Iron/ironing board (on request)
Washer and dryer
Sleep well
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Turndown service
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom (not in room)
Deep soaking bathtub
Separate bathtub and shower
Rainfall showerhead
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
Food and drink
Refrigerator
Freezer
Free bottled water
Paper towels
More
Daily housekeeping
In-room safe (laptop compatible)
Access via exterior corridors
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. There are 20 treatment rooms. Services include massages and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Dining
Cafe Mediterranean - This buffet restaurant serves breakfast and dinner. Open 24 hours. Reservations are required.
Four Seasons Chanber - This restaurant serves lunch and dinner. Open daily.
I Ma Re Ga Ma - Onsite restaurant. Open daily.
Long Bar - Onsite pub. Open daily.
Yigar Bar - Onsite pub. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately CNY 128 per person
Airport shuttle service is offered for an extra charge of CNY 18 per person (one-way)
Train station pick-up and train station drop-off service is offered for an extra charge
Casino shuttle and shopping center shuttle service is offered for an extra charge
Children & extra beds
Airport shuttle for children between the ages of 12 and 18 costs CNY 18 (one-way)
Parking
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Pool access available from 6:30 AM to 11 PM
Children under 18 years old are not allowed in the swimming pool without adult supervision
Policies
In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel New Century
New Century Grand
New Century Grand Hangzhou
New Century Grand Hotel
New Century Grand Hotel Hangzhou
New Century Hangzhou Grand Hotel
New Century Hotel
New Century Hangzhou Hangzhou
New Century Grand Hotel Hangzhou Hotel
New Century Grand Hotel Hangzhou Hangzhou
New Century Grand Hotel Hangzhou Hotel Hangzhou
Frequently asked questions
Does New Century Grand Hotel Hangzhou offer free cancellation for a full refund?
Yes, New Century Grand Hotel Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at New Century Grand Hotel Hangzhou?
Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 11 PM.
Are pets allowed at New Century Grand Hotel Hangzhou?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at New Century Grand Hotel Hangzhou?
Yes, there's free self and extended parking. Parking spots may be limited.
Is airport shuttle service offered by New Century Grand Hotel Hangzhou?
Yes, an airport shuttle is available from 7 AM to 4 PM. The charge is CNY 18 per person one-way.
What are the check-in and check-out times at New Century Grand Hotel Hangzhou?
Check-in start time: 2 PM; Check-in end time: 3 AM. Check-out time is 2 PM. Express check-in and check-out are available.
What is there to do at New Century Grand Hotel Hangzhou and nearby?
New Century Grand Hotel Hangzhou has an indoor pool and a steam room, as well as spa services.
Are there restaurants at or near New Century Grand Hotel Hangzhou?
Yes, there are 2 onsite restaurants.
Does New Century Grand Hotel Hangzhou have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around New Century Grand Hotel Hangzhou like?
New Century Grand Hotel Hangzhou is in Xiaoshan, a short 1-minute walk from People Square Station.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
6.0/10
Amenities
8.6/10
Property conditions & facilities
Reviews
6/10 Good
Oct 27, 2019
Verified traveler
1-night trip
Verified Expedia guest review
8/10 Very Good
Feb 25, 2019
A good value place to stay
The hotel was very satisfactory
Anthony
Anthony, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Oct 30, 2018
Comfortable bed and room.
Comfortable bed and room. Breakfast and meals not the best I ever had in China, and not too much in the area but very close to subway.
Ben
Ben, 4-night business trip
Verified Hotels.com guest review
6/10 Good
Oct 22, 2018
The stay was ok, on the 10th day stay, they logged me out the system and told me that I need to pay more for the rest of stay. After all the explanations and trips up dawn the elevator, they apologized that was their mistake. To make it up he said will have the service to deliver a fruit bowl to my room, it was never arrived. I am back Home today.
Shih
Shih, 13-night trip
Verified Hotels.com guest review
6/10 Good
Dec 22, 2017
Don’t expect much
No staff can speak English , hotel interior is good but management is bad
Verified traveler
2-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 30, 2017
good
chirag
chirag, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Apr 29, 2017
Great business hotel
Clean and comfortable hotel. Hotel staff was very friendly and helpful.
Pat
Verified Hotels.com guest review
8/10 Very Good
Jun 7, 2016
Good and comforatable hotel.
wifi is really no good, need alot of funny registration and yet do not get connection at room for computer and phone.
Dickson
Verified Expedia guest review
8/10 Very Good
Jun 3, 2016
Good business hotel while in Hangzhou XiaoShan are
Good stay but the room wifi signal was very weak, however the hotel sent over a router and installed in my room, problem solved.
Chung Yu
Verified Hotels.com guest review
8/10 Very Good
Jan 12, 2016
Verified traveler
Verified Hotels.com guest review
6/10 Good
Sep 30, 2015
JING
Verified Hotels.com guest review
8/10 Very Good
Jul 20, 2015
Not quite a 5 stars
This is a Chinese chain hotel. Stains in the carpet, (something I have seen in most Chinese hotels I have been to). Also stains in the lower bed cover. Gim very poorly equipped with machines in need of maintenance. Restaurant breakfast was just acceptable. Staff can hardly speak english. On the good side, lots of amenities, spacious room, nice modern decoration.
Jesus K.
Verified Orbitz guest review
10/10 Exceptional
Sep 18, 2014
New Century Grand Hotel Hangzhou
Terrific 5 Star Hotel. Amazing value. The upscale Chinese restaurant is the best I've ever had. The Western buffet breakfast is excellent. I've stayed there several times and I will again and again.
Don Smith
Verified Hotels.com guest review
8/10 Very Good
May 24, 2014
The staff needs to speak english.
Verified traveler
Verified Hotels.com guest review
10/10 Exceptional
Apr 23, 2014
It is a very elegant hotel in a nice area.
I really enjoyed myself there. Modern fitness center.
Verified traveler
Verified Expedia guest review
10/10 Exceptional
Apr 20, 2014
YCW
Verified Hotels.com guest review
6/10 Good
Nov 27, 2013
Value: Over-priced, Could be better, over rated by them;
Colin
Verified Wotif guest review
8/10 Very Good
Nov 7, 2013
Hangzhou special
Hotel chain, New Century group, is usually higher quality than a lot of Chinese local hotels. Front desk persons usually can speak English, somewhat limited, but most of these hotels have one or two well versed folks in English language. Wi-Fi worked well here. This is a change recently among Chinese hotels, as last year most still had the regular cord connection. Rather large hotel, restaurant was pretty good
Mike
Verified Hotels.com guest review
10/10 Exceptional
Jul 24, 2013
Good hotel for business traveler
Very clean, comfort room. The location is bit remote from airport but still ok.
AW
Verified Expedia guest review
10/10 Exceptional
May 22, 2013
Very western and clean.
Laura
Verified Hotels.com guest review
10/10 Exceptional
May 6, 2013
Facilities: Top of the line; Service: Remarkable; Cleanliness: Spotless;
Kerrie
Verified Wotif guest review
10/10 Exceptional
Apr 1, 2013
Verified traveler
Verified Hotels.com guest review
8/10 Very Good
Jan 31, 2013
Verified traveler
Verified Hotels.com guest review
8/10 Very Good
Dec 5, 2012
Verified traveler
Verified Hotels.com guest review
6/10 Good
Oct 7, 2012
A great hotel but...
Everything is perfect with this hotel with 2 exceptions: The location is far from the main tourist attractions so you are forced to have a daily long travel if you came as a tourist. The staff does not speak English well. We asked for help with the bath and they got us milk. There was a bad understanding on a second phone call as well. Breakfasts are a great feast here so I suggest you go on a diet before you come here.