6/10 Good
Dec 18, 2024
Just Say No
The room was a nice size and layout. When we arrived, the front desk did not inform us that the elevator would not respond to a request while on the 4th floor. Instead, relying on an assumption we’d see an 8 by 11 sign posted near the door. We should have been briefed before checking in or given a lower floor room. The room door required a force to open/close because the door hardware appeared damaged. The king size bed was uncomfortably hard. The room was infested with Lady Bugs. Housekeeping did not clean the room although no do not disturb signs were posted. Finally, breakfast potatoes were old, cheap or overcooked (terrible). This location did not live up to the name (which is why we booked it initially). The best thing about the location was proximity to the highway and lots of restaurants.
Troy
Troy, 2-night family trip
Verified Hotels.com guest review