2/10 Poor
May 3, 2024
BEWARE:this is NOT a hotel with a full service spa
Not a hotel. It‘s a time-share, mostly catering to students and young professional with student habits and lifestyles. Some larger units are rented out as „hotel suites“. Brucklyn DOES NOT offer full service spa facilities ANY time of the year! Culture of the place seems to be to treat all paying clients as – potentially delinquent – teenagers, to be pacified based on deliberately misleading information.
Examples:
- INTERNET had sporadic outages. Hausmeister came, declared there was indeed a problem with access point, referring us to an external service provider. Meanwhile, hotel manager delightedly declared the problem fixed! Problem persisted throughout our stay.
- Late Check out request via hotels.com messaging (24 h bf dept.) simply ignored.
- Shower water dial went off during house cleaning, soaking house cleaner top to bottom. The temporary fix didn’t last either.
- On hotels.com, Brucklyn advertises the SAUNA heavily; their own web page claims it is available “any time” (“jederzeit). In reality, it’s open only a few hours some days in winter and CLOSED ALTOGETHER from April 1st until Sept. 30th ! Hotel manager refused to “exceptionally” let us use the spa even once during a four day stay, even when we offered extra payment! She blamed hotels.com and argued that the outdoor pool was open instead. Outside temperature that day: 5°C, 40°F.
- Numerous quirks in the unit itself, due to bad design/planning.
=>Better value options nearby for both short or long stays.
Peter
Peter, 3-night trip with friends
Verified Hotels.com guest review