This hotel is great value for money, its staff, food and facilities and location are all excellent. However our stay coincided with Abode, a music festival which takes place every June. The hotel was full of young people, who were loud and intimidating and took over the pool, smoking and drinking and playing music. The hotel responded by providing a security guard, but this definitely spoiled our holiday. Secondly, we were in the new extension. Beautiful view and room, but access only seemed to be by lift and the fire exit at one end of the corridor did not work. I pushed the door and it is blocked. It did not instil confidence! I complained to reception and it was reported, but unfortunately no action was taken and it was unresolved. This is worrying in the extreme. Guests - check the fire escape route!!