Save your money and time and do not stay at Falkensteiner Punat hotel. This hotel is a galaxy away from 4 star hotel, and I truly do not understand how and why it is advertised as a 4 star hotel!
The front desk is clueless, with poor English, and even poorer customer service, and beyond slow. They never have any answers, and just stare at you, or walk/call to the back office to ask mysterious Front Desk Boss, whose answers are inadequate even when she actually is on the premises. We nicknamed this boss lady “invisible”, as she never showed herself, and only continued to further confuse already overworked, and incompetent front desk staff. There is a bright star at the front desk, Mrs. Sandra, if you are lucky enough that she has a moment to breathe between all she does. Sandra is smart, sharp, and professional.
The hotel itself is dated, and in a serious need of remodeling. Peeling paint, bleached out carpeting, ugly rooms with ugly,cheap decorations, horrible pillows, cheapest available toiletries, dirty cleaning rags and supplies randomly left in hotel hallways, ugly elevator…
The communication with the front desk is nonexistent, as the telephone in the room is not working. Perking is limited, there is no valet, or luggage help. Everything Is a wait, a long wait, as the place is severely understaffed, and the staff is overwhelmed: waitressing in the am, cleaning in the afternoon, setting the tables, or pool chairs late at night. There is no beach and promised golf ca