The actual room was nice, modern & clean. However the experience in general was affected by the lack of facilities and the staffs attitude towards this. We arrived late at night (around 10.30pm) with our 18 month old after travelling all day. We were told despite booking a room for two adults and a baby, because we hadn’t specifically requested a travel cot, there wasn’t one in the room. When we went back down to reception upon noticing this, it was met with disregard and no apology or other options were offered. We were told there were none available and that was the end of it. Where was the baby expected to sleep if not in a travel cot? I have never had to specifically ask for one in any of the other hotels we have stayed in, and we travel frequently.
So our baby ended up sleeping part of the night strapped into her pram which was no doubt not very comfortable for her, and when she woke after a few hours had to share the bed with us, which didn’t make for a restful night for any of us, and we had another day of travelling the following day. This situation could have been rectified with a simple apology, & perhaps the offer of some more bedding to create some sort of floor bed etc but nothing. I am not an unreasonable person and appreciate mistakes happen. I was just extremely unhappy about the way it was handled especially given that a young child was involved and given how late in the day it was.