Booked 3 nights. First night in a horror beachfront room. Hallway had urine smell. Shower head is extremely old- scary look and poor water pressure we skipped showering that day. The Thai decor is unique but dated, very dark, uncomfortable. Doors have holes, tv is 40 years old bad quality pictures. Since it’s close to beach (that we cannot play as expected) it’s far from hotspring pools. Tight space, not enough for extra bed. The lower rating is especially front desk we checkined and didn’t try to help us fix the problem. We figured out ourself once we saw a new building for 2nd, 3rd night, Once we moved, everything is great. Brand new room with wonderful design, even have a couch which they should offered at the beginning so my brother doesn’t have to leave after dropping us off. The staff is either stupid or really bad at her job. There’s no manager around the resort where we can talk to. Requested but the manager was inconvenient to speak with me and had never got back to me during whole 4 days. Those new rooms should be given out at the beginning not until we are so fed up with everything. Too late for good reviews even though it’s a good hotspring facility. Quick note Khun Dusit, owner- take a look at your dated rooms, #609 for example, would you pay for that yucky crap?