2/10 Poor
Nov 20, 2024
The hotel was incredibly dirty everywhere—the rooms, common areas, and restaurants were full of cockroaches, and even a rat jumped from the garden into the lobby. The hotel staff was extremely disrespectful, treating us terribly, with everyone showing a bad attitude. We’ve never been treated so poorly at a hotel.
On top of that, the price is way too high for what the hotel offers. The infrastructure is horrible, with no maintenance; everything is outdated and neglected. The air conditioning in our room didn’t work, the power went out several times, and the food—oh, the food—was one of the worst experiences we’ve ever had, from breakfast to dinner.
Honestly, this is the worst hotel we’ve ever stayed at. Don’t waste your money going there—you’ll leave feeling incredibly disappointed. We couldn’t even bear to stay another day and had to move to a different hotel. I truly hope they improve someday, but it’s unbelievable how bad everything was. All the taxis was super rude too , everything was awfull.
Genesis
Genesis, 4-night trip
Verified Hotels.com guest review
