2/10 Poor
Nov 9, 2024
Coconut Cay very disappointing!
Charged premium price for cheap motel room. King mattress on Queen frame and headboard that was nailed to the wall. No carpenter skills what so ever.. Dresser drawer repeatedly opened without assistance (not leveled furniture). Hot water did not work and when it finally did heat (after 10+ mins) it was scolding no way to control temperature. Called the front desk BEFORE closing and no one answered - had to leave a message and NEVER received a call back. Next day another clerk told me, “oh you should’ve come to the office” like really?? I just stood freezing my a$& off waiting for hot water and you want me to walk to the front desk when no one answered??! We were so tired after our 5 hour drive, we just wanted to sleep as best we could and checked out first thing (6am) the very next morning. Not a good place to stay. Not represented correctly!!
Verified traveler
1-night trip
Verified Hotels.com guest review