I arrived at 11:15pm and was told the room was not ready. Obviously, not what I expected. The room was clean and recently remodeled, though. However, when I turned on the airconditioner, there was an unpleasant smell. At 6am I was awakened by the couple next door---the walls are very thin. Once awake, the smell was overpowering. I went to the front desk, Brian was helpful. He said he would have maintenance look into the issue, and said that I could switch rooms. I went out for breakfast. When I returned, Brian was gone and Alex was at the front desk. When I inquired about the smell, he said maintenance said it was fine. I said, it is not fine with me. He refused to help or move me to another room. He just kept repeating that maintenance said it was fine. I eventually had to call hotels.com to help me resolve the issue. In the process, another person checked in for a "short stay." Just one more questionable aspect about this hotel. I chose this place because it came highly rated; however, I would not recommend to any other single women or families.