I’ve stayed at several Hilton Garden Inns and always enjoyed my stay, but this one was hands down one of the worst hotels I’ve ever stayed at. First, when I booked the hotel the associate I talked to guaranteed they could have a room ready by 11am for us as we were traveling with an infant. He advised that he put this in the notes. However, when we arrived we found out that a room would not be ready for several hours. The manager questioned who told me I could get an early check in, and stated that would be a special request. Was it NOT a special request since I called and spoke to someone over a month in advance?! Needless to say, this left it where our infant had to sit in our truck with my mother the entire time while we packed up a trailer with stuff from a storage unit. Instead of being able to stretch out and be comfortable in the hotel room we were promised would be ready by the time we arrived to town.
After finally being able to check into our room several hours later we found the condition of the room to be less than ideal. Multiple stains on the carpet, the coffee maker was too large for the rolling tray it was on that it stuck out and was in the way when trying to walk in and out of the room, the fridge had several massive dents in it, the bathroom floor was slanted and majority of the ceiling was cracked or being patched. There was also a large spot of dried blood on the blanket on the bed! You can’t tell me the staff didn’t see it!!