4/10 Fair
Nov 11, 2024
Dissapointing stay
I'm afraid our stay at the Treehouse boutique hotel was a big disappointment and a totally different experience to those who left glowing reviews.
After a long drive, we were so looking forward to a refreshing swim in the pool, however, upon arrival it was quite dirty, covered with leaves and not at all inviting, and stayed like this during our two night stay.
Our shared balcony on the second floor (first floor in english) just outside room 12, had a table but oddly no chairs to sit at.
When I made the booking it offered a free breakfast, but when I mentioned this we were told it wasn't. On our second day they agreed that breakfast was included, but this was too late as we'd already bought our breakfast items for an early trip the next day.
The only plus for us was that the bed was comfy, however the pillows were synthetic hollow fibre and not very comfortable, there were also no cushions or bolsters for comfort in the room either, just a very hard foam chair. This is not a top tier luxury hotel as advertised, and at their price point we were expecting something far superior.
There was no apology from management or anything to compensate for their mistake, just young Eric trying his best to apologose for the situation.
On our last morning at 05:30 am we were woken by shouting noises outside over a loudspeaker system. So the advertised "soundproofed room" was false. We had a real feeling of being unwelcomed here, and upon checkout there was no apology, not even a smile.
Christopher
Christopher, 2-night trip
Verified Hotels.com guest review
