Karuizawa Prince Shopping Plaza - 1 min drive - 1.6 km
Karuizawa Taliesin - 4 min drive - 3.8 km
Old Karuizawa Ginza Street - 4 min drive - 4.2 km
Karuizawa Prince Hotel Ski Resort - 5 min drive - 2.3 km
Hoshino Onsen Hot Spring - 6 min drive - 6.9 km
Getting around
Karuizawa Station - 5 min drive
Yokokawa station - 20 min drive
Sakudaira Station - 27 min drive
Restaurants
Tully's Coffee - 3 min drive
レストラン・ポルト - 2 min drive
信州そば処 きりさと - 1 min drive
東間そば - 2 min drive
満留井 - 16 min walk
About this property
Hotel Indigo Karuizawa, An IHG Hotel
When you stay at Hotel Indigo Karuizawa, An IHG Hotel, you'll be just a 5-minute drive from Karuizawa Prince Shopping Plaza and Karuizawa Prince Hotel Ski Resort. You can visit the spa to indulge in massages, facials, or aromatherapy, and Italian cuisine is served at KAGARIBI, which is open for breakfast, lunch, and dinner. Other highlights include a 24-hour fitness center and a bar/lounge. The helpful staff and overall property condition get great marks from fellow travelers.
Languages
Chinese (Mandarin), English, Japanese, Korean
At a glance
Hotel size
155 rooms
Arriving/Leaving
Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Check-out time is 11:00 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Parking
Free uncovered onsite self parking
Wheelchair-accessible parking and van parking on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
Hosted evening meals on weekdays for a surcharge (reservations required)
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Traveling with children
Children's menu
What to do
Bicycle tour information
Bicycle rentals nearby
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Facilities
Safe-deposit box at front desk
Fireplace in lobby
24-hour fitness center
Full-service spa
Accessibility
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Hand-held showerheads
Portable shower seat
Height-adjustable showerhead
Doorbell and phone notification
Well-lit path to entrance
Area rugs in room
Hardwood flooring in room
Room amenities
Be entertained
49-inch flat-screen TV
Satellite TV channels
Home comfort
Air conditioning and heating
Minibar
Coffee/tea maker
Electric kettle
Slippers
Children's slippers
Iron/ironing board
Window screens
Sleep well
Soundproofed rooms
Free crib/infant bed
Bed sheets provided
What to enjoy
Deck or patio
Freshen up
Shower/tub combination
Rainfall showerhead
Bidet
Soap and shampoo
Hair dryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Phone
Food and drink
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, HARNN. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Dining
KAGARIBI - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
KAGARIBI - Onsite bar. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 4200 for adults and JPY 2100 for children
Hosted evening meal costs JPY 7000
Pool, spa, & gym (if applicable)
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Indigo Karuizawa
Indigo Karuizawa, An Ihg
Indigo Karuizawa An IHG Hotel
Hotel Indigo Karuizawa An IHG Hotel
Hotel Indigo Karuizawa, An IHG Hotel Hotel
Hotel Indigo Karuizawa, An IHG Hotel Karuizawa
Hotel Indigo Karuizawa, An IHG Hotel Hotel Karuizawa
Frequently asked questions
Does Hotel Indigo Karuizawa, An IHG Hotel offer free cancellation for a full refund?
Yes, Hotel Indigo Karuizawa, An IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Indigo Karuizawa, An IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Indigo Karuizawa, An IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Indigo Karuizawa, An IHG Hotel?
You can check in starting at 3:00 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
What is there to do at Hotel Indigo Karuizawa, An IHG Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Indulge in a treatment at the spa and enjoy other amenities such as a 24-hour fitness center and spa services.
Are there restaurants at or near Hotel Indigo Karuizawa, An IHG Hotel?
Yes, KAGARIBI offers Italian cuisine and garden views.
Does Hotel Indigo Karuizawa, An IHG Hotel have any outdoor private spaces?
Yes, every room features a deck or patio.
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.4/10
Staff & service
9.6/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Jul 27, 2024
MAKOTO
MAKOTO, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 2, 2024
We simply wanted to relax together on the room balcony and in the bar and restaurant.
For our requirement the hotel was perfect
Per Normann
Per Normann, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jul 1, 2024
Good
Denis
Denis, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 3, 2024
Decent hotel, spacious room with nice garden view.
Barry
Barry, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Feb 27, 2024
Clean & comfortable. Good experience.
Fong Ting
Fong Ting, 1-night family trip
Verified Expedia guest review
6/10 Good
Jan 13, 2024
Beautiful rooms and friendly hotel staff except for a few things….
The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless.
Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night.
We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive.
The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?
Nick
Nick, 2-night romance trip
Verified Expedia guest review
4/10 Fair
Dec 29, 2023
fauziah
fauziah, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 13, 2023
CHAN
CHAN, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Nov 21, 2023
The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.
Chun Yin Kevin
Verified Expedia guest review
10/10 Exceptional
Oct 16, 2023
Stunning garden environment, natural and beautiful. The multilingual staff are unfailingly polite and friendly. A treat
Norman
Norman, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Oct 2, 2023
Stunning hotel. The room was new, clean and spacious. With balcony overlooking a forest and creek. The staff was nice and attentive. The shuttle to the train station convenient.
JUAN
JUAN, 1-night romance trip
Verified Expedia guest review
6/10 Good
Aug 11, 2023
Ok but not value for monies.
Masayuki
Masayuki, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 28, 2023
Shu Huan
Shu Huan, 2-night trip
Verified Hotels.com guest review
2/10 Poor
Jul 18, 2023
yutaka
yutaka, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Jun 26, 2023
An ideal retreat in the Forest
The hotel looks pretty new, nice design, modern and relaxing, definitely a comfortable place to relax and enjoy the nature around Karuizawa, without being too far from the city, the staff was very friendly and the facilities pretty good, food at the Kangari restaurants pretty nice too.
Manuel Jose
Manuel Jose, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 11, 2023
The hot spring is amazing. It washed away all the tiredness.