6/10 Good
Oct 19, 2024
We booked this place because we had an early flight to catch the next day. Although the staff at the hotel were polite and did the usual welcome, we felt as if they were rather cold as compared to the Hilton Garden Inn in Kunming. It came across as run off the mill kind of service. Our room was also not stocked properly. The toothbrush set and vanity set was missing. Had to request for it. The kettle was not clean as there was a layer of oil film after the water was boiled. If not for its reputation as an international brand and proximity to the airport, we would not be booking the place as it really lacked the warmth and friendliness.
Nicole
Nicole, 1-night family trip
Verified Expedia guest review
