Paradiso Resort Kingscliff

My family and I had a holiday booked here for my sister in laws wedding. We were to stay 5 nights in a 3 bedroom roof top spa room. I was delayed so my sister in law checked in for me and my family. When she got to the room she was shocked at its condition. The floor was sticky and clearly unvacuumed, the walls were damaged and dirty, both toilets had not been cleaned, the showers and sinks were moldy, the beds had broken slats, the spa was broken and dirty, overall this place was disgusting and damaged. Conversations were had with reception and we were given the explanation that they were short-staffed and were unable to clean the room. We were offered a different room that had been cleaned but most likely in the same damaged condition. Finally, they agreed to a full refund but I had to go through wotif to receive it. Credit to wotif and the virtual chat that made a stressful situation less complicated. We then had to seek other more expensive accommodation last minute. Finally, I would like to say I don't leave negative reviews but I feel like I need to warn others. This "resort" isn't just run down its obviously managed by a group of people that are unable to maintain conditions/repairs or clean anything properly. Don't stay here.

Amanda, Viaje familiar de 5 noches, mar. 28, 2022

Comentario auténtico de un huésped de Wotif

Carpet was not fully vacummed prior to arriving at residence. Found quite a bit of sand around the coffee table and small bug in the dish washer

Steffi, Viaje entre amigos de 1 noche, mar. 25, 2022

Comentario auténtico de un huésped de Expedia

There was one and a half rolls of toilet paper supplied, no coffee. Most of the doors didn't lock, the dryer didn't work. The only time I saw a staff member was when I checked out and she didn't ask me anything about my stay, just took the key and said goodbye.

Alix, Viaje familiar de 2 noches, mar. 24, 2022

Comentario auténtico de un huésped de Lastminute

The apartment was not cleaned. The cook top and splashback were covered with cooking oil. The outside area had French fries on the floor. Under the furniture was dirty with small amounts of rubbish. The table was dirty. The glasses and coffee cups were stained with lip marks and not washed properly.The bed linen was clean. The bedroom floors had not been vacuumed. Overall really disappointed with staff response. We left the apartment cleaner than when we arrived.

Lorraine, Viaje familiar de 3 noches, mar. 24, 2022

Comentario auténtico de un huésped de Lastminute

Expected more for what we paid. We had to vacuum and clean when we arrived with products we bought because none were provided. The furniture is cheap and dated, the coffee table looked like it was hanging on by a single screw. We had 2 bath towels for 6 adults when we checked in and it took 24 hours and several follow ups to get more. Keys constantly had to be recoded. The air conditioner was covered in mould and did not cool the apartment. The balcony door track was bent and you had to put all your weight behind it to open or close and the screen door did not open or close at all. There was no window or exhaust fan in the main bathroom which is not ideal for hot steamy showers and other situations that affect the nostrils. We didn’t not even use the cloudy and frigid pool for fear of some infection or frostbite. Lastly, I know this is not the resort’s fault but it was very difficult to track which restaurants were open or closed because they didn’t answer their phones. It also appears that NONE are open on mondays.

Emma, Viaje entre amigos de 5 noches, mar. 16, 2022

Comentario auténtico de un huésped de Expedia

Great location. This is not to be critical, but the Hotel itself could use a little freshen up... it's starting to look a bit tired. Great customer service...though check-in was a bit slow (only one person on). Still, I'd give it 3.5 stars (out of 5)

Tony, Viaje familiar de 2 noches, mar. 11, 2022

Comentario auténtico de un huésped de Expedia

When walking in it was so dark needed lights on even during the day. everything dark colour chocolate brown couch was stained so didn’t want to sit on it. One of the double rooms had fixed type slatted sliding door and wall which was not private. The “outdoor” sitting area was also dark as it looked directly onto a solid wall and fire hydrant cupboard. The main bedroom bed sink in the middle when 2 people slept in it. Bathrooms worn. Went to use ironing board waste of time disgusting. Not worth the around $600 we paid for one night in a ground floor 3 bedroom appartment. Went to Kingscliff for my niece wedding and the accomodation was a let down on which should have been great since it’s a rated 4 star hotel ! Was totally not what we expected going by pictures on their website . Would never stay again unfortunately as it’s in a great location but that is about all i can say is good about it. Very dissapointing

Kerri, Viaje entre amigos de 1 noche, mar. 11, 2022

Comentario auténtico de un huésped de Wotif

Lovely people and beautiful Devore very clean

RHONDA, Viaje familiar de 3 noches, mar. 9, 2022

Comentario auténtico de un huésped de Lastminute

Overall great location and we could walk everywhere. Only suggestion is there needs to be a ramp to ocean view rooms not just stairs as we had to lift our pram every time. We really enjoyed our stay

Abby, Viaje familiar de 3 noches, feb. 17, 2022

Comentario auténtico de un huésped de Wotif

We had a 3 bedroom apartment on the ground floor. While it was spacious and well appointed, it offered little privacy. The only natural light source for the kitchen & living area came from the walkway outside so whoever was walking past had a direct view into our apartment. We had to keep the shutters closed for this reason, and the apartment stayed quite dark. Im sure a room with a balcony on a higher floor would have been better. Same with the main bedroom, it looked out onto the street behind the hotel so had to keep the blinds closed.

kristina, Viaje en pareja de 2 noches, feb. 11, 2022

Comentario auténtico de un huésped de Expedia