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Outrigger Kona Resort and Spa

Family-friendly hotel in Kailua-Kona with 4 restaurants and spa

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Premium bedding, minibar, in-room safe, desk
Outrigger Kona Resort and Spa features a rooftop terrace and puts you within a 15-minute drive of Magic Sands Beach. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy, and Rays on the Bay, one of 4 restaurants, serves local cuisine and is open for breakfast and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a 24-hour health club.

Reviews

7.8 out of 10
Good

Popular amenities

  • Connecting rooms available
  • 24/7 front desk
  • Bar
  • Parking available
  • Pet friendly
  • Laundry facilities

Main amenities (12)

  • Housekeeping (on request)
  • Near the beach
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Rooftop terrace
  • Breakfast available
  • Free beach shuttle
  • 2 outdoor tennis courts
  • 24-hour health club
  • Free use of bicycles
  • Valet parking

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Full-sized refrigerator/freezer
  • Connecting/adjoining rooms available
  • Premium TV channels

Room options

Similar properties

Property amenity

Holiday Inn Express Hotel & Suites Kailua-Kona by IHG

  • Pool
  • Parking available
  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 1,001 reviews
The price is $244
$207 nightly
$244 total
Total includes taxes and fees
Aug 1 - Aug 2
Holiday Inn Express Hotel & Suites Kailua-Kona by IHG
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About the neighborhood

Map
Ehukai Street, 78-128, Kailua-Kona, HI, 96740

Getting around

  • Kona Intl. Airport (KOA) - 34 min drive
  • Area shuttle
  • Free beach shuttle

Restaurants

  • ‪L&L Hawaiian Barbecue - ‬4 min drive
  • ‪Magics Beach Grill - ‬7 min drive
  • ‪Da Poke Shack - ‬9 min drive
  • ‪Kaya's - ‬12 min drive
  • ‪Tropics Tap House - ‬4 min drive

About this property

Outrigger Kona Resort and Spa

Outrigger Kona Resort and Spa features a rooftop terrace and puts you within a 15-minute drive of Magic Sands Beach. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy, and Rays on the Bay, one of 4 restaurants, serves local cuisine and is open for breakfast and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a 24-hour health club.

Languages

English, Japanese, Korean

At a glance

DONE

Hotel size

    • 508 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only, up to 40 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
LOCAL_PARKING

Parking

    • Onsite self parking (USD 25 per night)
    • Onsite valet parking (USD 35 per night)
    • Wheelchair-accessible parking on site
DONE

Offsite

    • Free beach shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Grocery/convenience store

What to do

  • Free beach shuttle
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Mountain biking
  • Personal watercraft (motorized)
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Beach nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Ziplining nearby

Working away

  • 24-hour business center
  • 4 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Free bicycle rentals
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • 24-hour health club
  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Transfer shower
  • Lever door handles

Room amenities

Be entertained

  • DVD player
  • 55-inch LCD TV
  • Premium digital channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Furnished lanai

Freshen up

  • Deep soaking bathtub
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • WiFi
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ho'ola Spa. Services include deep-tissue massages, sports massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.

Dining

Rays on the Bay - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Holua Poolside Bar and Lo - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Haleo Luau - Overlooking the ocean, this theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Kaiulu Sheraton Club Loun - This restaurant overlooks the ocean. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 34.41 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness/yoga classes
    • Pool access
    • Sporting facilities or equipment
    • WiFi access (may be limited)

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 29.95 to 29.99 for adults, and USD 12.50 to 15.00 for children
  • Late check-out can be arranged for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 70.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per accommodation, per day

Parking

  • Self parking costs USD 25 per night
  • Valet parking costs USD 35 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
State tax ID - 27-4750769

Also known as

Keauhou Resort
Sheraton Keauhou
Sheraton Kona Resort Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
Sheraton Resort Keauhou
Sheraton Kailua-Kona
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Keauhou Bay Resort And Spa
Sheraton Kona Keauhou Bay
Sheraton Kona Resort Keauhou Bay
Sheraton Kona Keauhou Bay Kailua-Kona
Sheraton Kona Resort Spa at Keauhou Bay
Sheraton Kona Keauhou KailuaK
Sheraton Kona & Spa At Keauhou
Sheraton Kona Resort & Spa at Keauhou Bay Resort
Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

Frequently asked questions

Is there a pool at Outrigger Kona Resort and Spa?

Yes, there are 2 outdoor pools and a children's pool.

Are pets allowed at Outrigger Kona Resort and Spa?

Yes, cats and dogs are welcome, with a maximum weight of 40 lbs per pet. There's a charge of USD 25 per accommodation, per day. Service animals are exempt from fees.

Is parking offered on site at Outrigger Kona Resort and Spa?

Yes. Self parking costs USD 25 per night. Valet parking costs USD 35 per night.

What are the check-in and check-out times at Outrigger Kona Resort and Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Late check-out is available for a charge.

What is there to do at Outrigger Kona Resort and Spa and nearby?

Have fun with onsite activities like mountain biking, surfing, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes, basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub, or go for a swim in one of the 2 outdoor swimming pools. Outrigger Kona Resort and Spa also has a 24-hour health club and spa services, as well as an arcade and a garden.

Are there restaurants at or near Outrigger Kona Resort and Spa?

Yes, there are 4 onsite restaurants, featuring local cuisine, ocean views, and poolside dining.

Does Outrigger Kona Resort and Spa have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Outrigger Kona Resort and Spa have any outdoor private spaces?

Yes, every room features a furnished lanai.

What's the area around Outrigger Kona Resort and Spa like?

Outrigger Kona Resort and Spa is a short 4-minute walk from Haleo Luau and 8 minutes' walk from Keauhou Bay Beach.

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Outrigger Kona Resort and Spa Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Food
Location
Restaurant
View
Ocean
Children
Recreation
Bar

Reviews

8/10

Need an upgrade to exterior. Otherwise it was a great experience. Wills be better when Pandemic is gone and resteraunts can open again.
4-night trip

8/10

This property was due for renovations about 3 years ago but the pandemic hit. They are planning a huge renovation now and you can tell they are in the recovery phase of the pandemic. We love this resort but could tell the pandemic hurt them.
7-night trip

10/10

Great spot to enjoy all of Kona, especially Manta diving and snorkeling right off the resort.
1-night trip

8/10

It was too bad the restaurant service was so hit and miss. We had heard great things about rays and it was closed. Plus one day our room didn’t get cleaned so at that price - not really acceptable.
6-night trip

8/10

1-night trip

8/10

.
3-night trip

10/10

Amazing location and view of ocean
13-night trip

8/10

The front desk staff was very nice and helpful during check in and check out. We did have an issue with lack of clean towels available. It got to the point where we asked for extra towels and had to wait an hour for them without so much as an apology. We even got pool towels instead of bath towels. The pricing of the food in the on-site restaurants was a bit on the high side even for Hawaii (and I live on Oahu). The Valet staff were excellent. The pool staff (helping us reserve umbrellas)were excellent as well.
8-night trip

10/10

Best resort/hotel I have stayed at. Staff was super super friendly and my stay super enjoyable. Resort is amazing everywhere you go. Super clean all over the resort and it has everything you can think of. Rooms are super specious and super clean.
8-night trip

8/10

Beautiful but older resort. Rooms were just so-so, though the bed was very comfortable. We had a view of the luau area - which was very beautiful and quiet. The resort wasn't in 'full swing' because of COVID but had one restaurant and one (pool) bar open. The grounds of the resort we gorgeous and the location was great.
6-night trip

2/10

We had a horrible experience. First, I slipped and smacked my nose on some wet stairs on my first day. There was blood everywhere and I was very out of it, and security came to “check on me” but made my boyfriend feel like they were questioning HIM as if he had done something to me! Not cool. Then there was a mixup with the valet and even though they gave me a business card to book my own taxi (they said they couldn’t help) they DID book a car and when both showed up the valet got IN MY FACE telling me I was wrong and I had to pay for it (even IF I was in the wrong, that is NOT the way to treat your guests). On our last day, at 8:30am security came to the door and pulled us out of our room, locked the room, and escort us down to the lobby because my card has declined. My bank flagged fraudulent charges so a quick call to them cleared it up and by the time we made it down to the lobby the card was perfectly fine. It was BEYOND unnecessary for them to come yank us out of our room at 8:30 in the morning!!! So rude and it was a quick and easy solve that did not require that kind of disrespect and embarrassment. I have no clue what these people were thinking but I have NEVER been treated like that before. Definitely will not be returning. Oh and the main restaurant is closed so food options are limited and the closest shopping center is a good 20-30 min walk.
7-night trip

8/10

Beautiful grounds, friendly staff,good but limited food and drink. Located out of town so you do need a car.
8-night trip

10/10

8-night trip

8/10

14-night trip

10/10

All my famiy is really happy whit everything
4-night trip

4/10

Location was nice, but this is not a “Full-Service” Resort. During the week there was no lunch or dinner. Literally no food except the HoloHolo market which is outsourced and the staff in the HoloHolo are terrible. Partially a woman named Lala and an older woman who kept telling me that she couldn’t charge the room except ever other employee was able to charge to room. She just didn’t want to make the extra effort. The food at the bar and the restaurant (which was only Open 2 out of 6 nights I was there) was terrible and expensive. Service was great. Marie and Leana were amazing. Their kindness made it better that my “Farfalle pasta with garlic cream sauce and grilled chicken” was literally 2 Lean Cuisines warmed up on their plastic trays and put on a nice plate. The chicken was that rib meat chicken that isn’t even the right texture. I will say, the property is amazing. I loved the Mantas at night, the beautiful sunsets, and it’s location relative to all other locations on the big island. That was good. I just wish the service and amenities were better. As another example is, the toilet was one of those toilets that has the industrial flusher you see in a middle school lol. I actually didn’t mind that but this is advertised as a “4-Star, Full Service Resort and Spa” which is kind of a joke. I would stay there again, but only If they charged the price of a Motel 6. Ok, fine, a embassy suites or something that you get on a quick business trip.
6-night trip

4/10

Pretty and clean outside but feels outdated. Rooms felt old & bathroom overall felt very outdoors like. During our stay all the bars and dining closed without notice but did offer free basic continental. We were told that out would remain that way for the rest of our stay due to short staff, so that was a challenge especially if you wanted to hang by that pool all day. More staff needed
4-night trip

6/10

Staff was very friendly
4-night trip

10/10

Great property and when we come back, we will def stay there! The staff and the resort amenities are awesome. The rooms are older and need some updating, but besides that, the location is great and the property is beautiful! 10 out of 10.
6-night trip

10/10

7-night trip

8/10

For reference, the Sheraton Kona Resort & Spa is now the Outrigger Kona Resort and Spa. Our check in date was 8/26, the official name change occurred 8/25. No one from Expedia, Sheraton, or Outrigger reached out to us to let us know that a name change had occurred. The signs were all changed to Outrigger and did not even say "previously Sheraton", so we were really confused upon arrival. An email, phone call or any type of communication should have occurred. Aside from that big hiccup, the hotel was as to be expected. As stated by previous reviewers, the grounds are beautiful but the rooms are dated. They have that clean but musty smell that kind of hits you when you enter, could definitely do with some updating. Only the pool bar and the cafe were open during our stay, which wasn't a problem since we had a car and planned to eat outside of the hotel anyway. Location wise, it's far from most places we wanted to go, but it worked out since it was right in between Captain Cook and Kailua Kona, which made it a 15 minute to either spots. A car is definitely needed since there are very few food options nearby. We did like that the night snorkeling with Manta Rays was a quick 5 minute walk from the room. I'm not sure if the hotel was operating on limited capacity but it wasn't crowded at all, which was nice, everyone kept their distance and seemed to be following Covid protocols.
4-night trip

8/10

8-night trip

10/10

Great service beautiful room
2-night trip

8/10

I liked the property and the activities offered, but the service was very slow. They didn’t have room service, the only market/store closed early, so did the bar.
7-night trip

10/10

Beautiful view and pool hour were open until 10pm. This gives you time to enjoy the pool because during the day time, you are out and about on excursions and activities.
4-night trip