2/10 Poor
Feb 10, 2025
Remarkably dirty
This place is dangerously dirty. Hotels.com knows this and STILL carries availability. Parts of my room weren't cleaned for MONTHS. After a "deep clean", the room was still dirty. Management and hotels.com fed me with optimism. An upgraded room was "being cleaned". I con only imagine how dirty it was, as that offer NEVER materialized. Towels and duvet cover had HOLES. UNBELIEVABLE.
I finally checked out a day early. The peeling wallpaper in the halls revealed what looked and smelled like mold/mildew. The "laptop safe"??? not bolted to ANYTHING and no batteries. Bring your own??? Seriously???
Then, the "resolution team" decides I got value by staying there and offered a 20% refund. Which is not really a refund, it's one key cash.
Hotels says they're going to audit. Sure, it's a week and this place is still for sale on their site.
Verified traveler
5-night trip with friends
Verified Hotels.com guest review