6/10 Good
Nov 2, 2024
Just doesn’t feel like 5 stars
Hotel feels like it may have got its 5 stars by ticking a few boxes - eg kids club, spa, gym, concierge etc. The service is not what you expect from a 5 star hotel at all.
Negatives:
We were told we got upgraded and were presented with a ‘sunset view’ which was in fact a view of the staff car park and a partial bay view.
Family of 4 - Small sofa bed, definitely not suitable for older kids over 12 yrs
They had not provided pillows for the sofa bed, so we had to ask.
Only one chair on the balcony - not suitable for a family!
Pool towel service very slow and you can’t just grab a towel… they seem to be in short supply and they have to go and get them for you weirdly.
Only one buffet restaurant on the main site catering for the masses.
The service at the hotel’s Sud beach restaurant is slow and patchy… they got drinks orders wrong several times. Expensive bill for what you get.
Design of the hotel makes it feel busy as there is only really one main area with loungers and 2 pools.
They organised horse riding for us which was not good at all - my daughter who is an experienced rider was in tears because they gave her a young horse who got out of control and almost bucked her off.
Breakfast service is sloppy when it’s busy - tables are not set properly, missing napkins and cutlery, tables are not cleared.
Orange juice is served out of just one slow pouring dispenser - creating queues.
Positives
Tasteful modern decor in room
Nice open style hanging wardrobe
Breakfast has
Jorgen
Jorgen, 3-night family trip
Verified Hotels.com guest review
