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Hyatt Regency Chesapeake Bay

4.0 star property
Cambridge beachfront resort with 3 restaurants and golf course

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Regency Chesapeake Bay

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
View from room
Private beach, beach towels, beach volleyball, kayaking
Lobby
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Electric vehicle charging point
    Electric vehicle charging point
  • Connecting rooms available
    Connecting rooms available
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • On a private beach
  • Marina
  • Golf course
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools and indoor pool
  • Breakfast available
  • 3 outdoor tennis courts
  • 24-hour fitness center
  • Sauna
  • Steam room
Feel at home
  • Children stay free
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
  • Refrigerator
The price is $228
includes taxes & fees
$201 per night
Dec 9 - Dec 10

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Room, 2 Queen Beds (High Floor)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds (High Floor)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 400 sq ft
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Water View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Balcony (Water View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 400 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Patio (Water View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed with Sofa bed, Patio (Water View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 400 sq ft
  • Water view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Chesapeake)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Chesapeake)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 800 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed OR 2 Queen Beds

View all photos for Room, 1 King Bed (Water View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed (Water View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 400 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed with Sofa bed (High Floor)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 400 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Sit Out Balcony)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed with Sofa bed (Sit Out Balcony)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 400 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed (Petite Suite)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed (Petite Suite)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 550 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Sit Out Balcony)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds (Sit Out Balcony)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 400 sq ft
  • Resort view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 400 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 400 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Patio (Pool Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed with Sofa bed, Patio (Pool Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Chesapeake)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite (Chesapeake)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 800 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room, 2 Queen Beds, Patio (Pool Access)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Patio (Pool Access)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 400 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, View (Water View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, View (Water View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 400 sq ft
  • Water view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Accessible, Bathtub

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 400 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds (Petite Suite)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Suite, 2 Queen Beds (Petite Suite)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 550 sq ft
  • Resort view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, View (Water View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, View (Water View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 400 sq ft
  • Water view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Separate bedroom
Pillowtop bed
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Guest Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 400 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Patio (Water View)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Queen Beds, Patio (Water View)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Pillowtop bed
  • 400 sq ft
  • Water view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Family Suite, 1 King Bed (Pet)

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Suite, 1 King Bed (Pet)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 550 sq ft
  • Water view
  • Sleeps 5
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express Cambridge, an IHG Hotel
Pool
Free parking
Free WiFi
Restaurant
8.8 out of 10, Excellent, (663)
The price is $129
includes taxes & fees
$116 per night
Nov 24 - Nov 25
Holiday Inn Express Cambridge, an IHG Hotel
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About the neighborhood

Map
100 Heron Blvd, Cambridge, MD, 21613

What's nearby

  • Dorchester County Visitors Center - 6 min drive
  • Harriet Tubman Museum and Educational Center - 6 min drive
  • Choptank River Lighthouse - 7 min drive
  • Long Wharf Park - 8 min drive
  • Great Marsh Park - 9 min drive

Getting around

  • Easton, MD (ESN-Easton - Newnam) - 28 min drive
  • Salisbury, MD (SBY-Salisbury - Ocean City Wicomico Regional) - 41 min drive
  • Cambridge Station - 1 min walk

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪Starbucks - ‬4 min drive
  • ‪Burger King - ‬4 min drive
  • ‪Hardee's - ‬19 min walk
  • ‪Great Wall Chinese Restaurant - ‬5 min drive

About this property

Hyatt Regency Chesapeake Bay

Hyatt Regency Chesapeake Bay offers a private beach where you can play volleyball, plus you'll have access to onsite kayaking. There's plenty of fun with the 2 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and aromatherapy. Water's Edge Grill, one of 3 restaurants, offers pool views and serves breakfast, lunch, and dinner. Other highlights include 3 outdoor tennis courts, a golf course, and a marina. Fellow travelers say great things about the pool and helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 400 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 4 PM; Check-in end time: 2 AM
  • Contactless check-in available
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 19
  • Check-out time is 11 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 total)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Onsite valet parking (USD 24.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–11 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Waterslide
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's menu
  • Pool gate

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Golf lessons
  • Golfing
  • Mini golf
  • Hiking/biking trails
  • Kayaking
  • Canoeing
  • Motor boating
  • Personal watercraft (motorized)
  • Shopping
  • Pool table
  • Fishing
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Parasailing nearby
  • Water skiing nearby
  • Scooter/moped rentals nearby
  • Segway rentals/tours nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (43 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • 24-hour fitness center
  • Golf course on site
  • Golf driving range on site
  • 2 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Marina
  • Spa tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 5
  • Wheelchair-accessible parking
  • 8 on-site accessible parking spaces
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 4
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Spa

Sago Spa and Salon has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Water's Edge Grill - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Blue Point Provision - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
Michner's Library - Overlooking the golf course, this restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Eagles Nest Bar & Grille - Overlooking the golf course, this restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.
Docks Poolside - This poolside family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 47.7 per accommodation, per night

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 8.00 to 26.95 for adults, and USD 8.00 to 26.95 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for USD 31.8 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 185 per accommodation, per stay

Parking

  • Valet parking costs USD 24.00 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility or spa tub, while guests under 16 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

Chesapeake Bay Hyatt
Chesapeake Bay Hyatt Regency
Chesapeake Hyatt
Chesapeake Hyatt Regency
Hyatt Chesapeake Bay
Hyatt Regency Chesapeake
Hyatt Regency Chesapeake Bay
Hyatt Regency Chesapeake Bay Cambridge
Hyatt Regency Chesapeake Bay Hotel
Hyatt Regency Chesapeake Bay Hotel Cambridge
Hyatt Regency Chesapeake Bay Golf Resort, Spa And Marina
Hyatt Cambridge
Hyatt Regency Chesapeake Bay Resort Cambridge
Hyatt Regency Chesapeake Bay Resort
Hyatt Regency Cambridge
Hyatt Regency Chesapeake Bay Golf Resort
Hyatt Chesapeake Bay
Spa & Marina Hotel Cambridge
Hyatt Regency Chesapeake Bay Resort
Hyatt Regency Chesapeake Bay Cambridge
Hyatt Regency Chesapeake Bay Resort Cambridge

Frequently asked questions

Does Hyatt Regency Chesapeake Bay offer free cancellation for a full refund?
Yes, Hyatt Regency Chesapeake Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hyatt Regency Chesapeake Bay?
Yes, there are 2 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Hyatt Regency Chesapeake Bay?
Yes, dogs are welcome, with a limit of 2 total. There's a charge of USD 185 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hyatt Regency Chesapeake Bay?
Yes, there's free self parking. Free RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at Hyatt Regency Chesapeake Bay?
Check-in start time: 4 PM; Check-in end time: 2 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Hyatt Regency Chesapeake Bay and nearby?
Have fun with onsite activities like kayaking, rowing, and fishing, and practice your swing at the golf course. Additional recreation onsite includes fitness classes, basketball, and ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hyatt Regency Chesapeake Bay also has a private beach, a waterslide, and a 24-hour fitness center, as well as a sauna, an arcade, and a picnic area.
Are there restaurants at or near Hyatt Regency Chesapeake Bay?
Yes, there are 3 onsite restaurants, featuring alfresco dining, seafood, and golf course views.
Does Hyatt Regency Chesapeake Bay have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hyatt Regency Chesapeake Bay like?
Hyatt Regency Chesapeake Bay is located on the waterfront, a short 1-minute walk from Cambridge Station.

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Monica, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Christine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Allyson, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Jasmine, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christel, 2-night trip
Verified Hotels.com guest review

6/10 Good

Not as kid friendly as ideal
This stay was not as nice as I had hoped. We traveled with our two young kids at the end of August. The biggest issue was that the outdoor pools do not have a shallow area or baby pool for kids to safely stand. There is a ledge around the edge of the 4 ft deep big pool where kids can stand, but an adult needs to basically hold them at all times. This would be okay (not ideal), but the water was a little cold to stand chest deep for long periods of time to hold them back from falling all the way in. The water was too cold to want to go down the waterslide. This made the whole point of the hotel with children not very relaxing. The hotel also felt understaffed in all areas. For example, at checkin, we waited in a line with four other parties in front of us. The hot tub had at least a dozen empty cups around the edge, making even finding a place to sit feel a little dirty. The Blue Point restaurant was also noticeably understaffed. The reception desk only picked up once over three attempts to call with separate requests. Lastly, I booked a room with breakfast included. At the restaurant, I was handed an a la cart menu and asked the server to clarify what I had already paid for upon booking. His response was “I have no idea what you booked.” The experience made me choose to not book a Hyatt for another upcoming stay. I am sad to write this review, but for the cost of this hotel and the Hyatt name, I expected a little more. The s’mores at the fire, though, were lovely.
Eleanor, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Don, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pre Honeymoon
We had a wonderful time!!! Nice get away!!!
Dwayne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location. When traveling with vegetarians and/or vegans, dinning options are extremely limited.
Jessica, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Thomas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Drew, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Monica, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Not sure it's worth the expense!
The property and views were amazing. The customer service was just ok. Upon arrival, no bell hop or self service carts were available for our Mid-Week Check In. The king sized mattress was uncomfortable, but the under the bed motion sensor lighting was a nice addition in the dark. The sound proofing was terrible. One morning I was woken by crying children in the hallway before 8am. Then the next morning to the sound of the words "Housekeeping" yelled repeatedly every 30 seconds as they worked their way down the hallway. So, I was unable to sleep past 8am either morning. Housekeeping missed a few things when cleaning - leftovers in the mini-fridge, holes in the throw blankets, forgotten pillowcase, and housekeeping changed the thermostat to 59 degrees when they cleaned the room. Internet service was disruptive. I could not load the internet. The Concierge suggested I turn my phone off, then on again, which did not solve the issue. I couldn't log in to check in on work or enter my Fantasy Football Draft for the length of my stay. Overall, the pool, river view, and property itself were beautiful. But the above listed items didn't make for the best experience for the cost.
Meridith, 2-night trip
Verified Hotels.com guest review

6/10 Good

Our room was very dirty. There was a ton of long black hairs in the shower and all over the bathroom (including hanging from the ceiling). We found rubber gloves all over the room? We found 1 in the bed and 1 on the floor in the room, outside of the bathroom. When we arrived, there was a can of WD40 on the sink counter and a staff member tried to barge into our room to take it back. We also could hear our next door neighbors very clearly which was annoying.
Bailee, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tangie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful pools and views
LUCIE, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent experience all-around! This is our second summer coming here for vacation, and we want to plan some weekends during the school year. Don’t hesitate to book this resort! You won’t regret it!
Daniel, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Sarah Baldwin, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Jimmy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love it. Best place ever
Mike, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Only 2 recommendations . First the pillows were very small. Years ago I remember the pillows being larger and there were more of them. Second. While in line for a drink at the pool someone in front of me gave our room # for their drinks. Good thing I was standing there. Twice while I was purchasing something and gave my room # instead of asking for my name to identify myself the person told me my name. Anyone could get away with that. Please ask your staff to have guest give them their name. Suggestion is for the wristband being scannable like at Disney or other resorts so people can not give false room numbers. That is all. Other than that a wonderful stay.
William, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

They need to plan better for the summer. We waited and hour for oatmeal and eggs. Being seated was a mess. Completely disorganized. The facilities are lovely. We enjoyed ourselves. Options are great. Need to consider bartenders at pool Area walking around. Missing a great opportunity. I would’ve drank more but didn’t want to get up, stand, and wait. The outdoor bar, hall the people didn’t know what to do meaning register understand the actual order. However, I’d still go back.
Jill, 2-night romance trip
Verified Expedia guest review

8/10 Very Good

Is good
jeannethe, 1-night trip
Verified Expedia guest review